Fibre Speed Issues - IP Profile has changed for some reason
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Fibre Speed Issues - IP Profile has changed for some reason
08-06-2018 8:21 PM - edited 08-06-2018 9:29 PM
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Hi there,
My fibre speed has changed by its self. I noticed it a while ago but haven't got around to getting it sorted.
I done a speed test on plusnet website and got this info:
Phone exchange:SOUTH
Estimated line speed:80Mb (This may vary between 62Mb and 80Mb) - Checked on 2017-12-01 23:45:55
Current line speed:25.4 Mb
I also done a speed performance test on the BT wholesale website which tells me that my IP Profile is set at 24.4 Mbps.
At one point I was reaching about 60-70 Mbps and then it all of a sudden changed.
Can my IP Profile be set to the correct one so I get my speeds back. Restarting the router hasn't helped, its still only syncing at around 24 Mbps.
**EDIT** I first noticed this problem maybe about 6 months ago when I had a fault on my line that was fixed, I'm not sure if this is just coincidence.
Thanks very much.
I have included screen shots of the tests I ran.
Re: Fibre Speed Issues - IP Profile has changed for some reason
08-06-2018 9:14 PM
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How is your phone line? Have you done a quiet line test - dial 17070 option 2 - how does it sound?
Re: Fibre Speed Issues - IP Profile has changed for some reason
08-06-2018 9:27 PM
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The phone line is fine. I should have mentioned in my original post that my speeds actually changed after having a line fault fixed about 6 months ago, could just be coincidence though.
J
Re: Fibre Speed Issues - IP Profile has changed for some reason
08-06-2018 9:46 PM
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You might get lucky and one of the CS will see your post, but it might be quicker reporting a fault by phone or chat, or even faults.plus.net or whatever the right link is - hopefully someone will show the right one.
Re: Fibre Speed Issues - IP Profile has changed for some reason
08-06-2018 9:49 PM
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Thanks again for taking the time to reply mate
Enjoy your weekend
J
Re: Fibre Speed Issues - IP Profile has changed for some reason
09-06-2018 9:15 AM
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