cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre - Speed Faults

Highlighted
Moderator
Moderator
Posts: 18,314
Thanks: 1,662
Fixes: 182
Registered: 11-01-2008

Fibre - Speed Faults

Having problems with your connection speeds? So that Community members and staff can assist you please check the following and include the requested information in any new topics posted.  Please help us so we can help you.

 

  • Using Wifi? – If you are, we need to first of all find out if the issue is due to the connection between the exchange and your router or your router and your devices. For example the connection may be fine and you may need to investigate a problem with your wireless connectivity. The simplest way to do this is to connect a PC or other compatible device straight to the supplied router using a network cable. Please then compare your speeds to that of using WiFi before going through the next steps.
  • Result of a BT speedtest http://speedtest.btwholesale.com/ and then Further   diagnostics for the IP profiles.
    This video explains exactly what to do
  • Current Line Speed from here(Please note that there is not an equivalent for Madasafish customers)

 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'