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Fibre Router keeps rebooting daily

abarnfield123
Newbie
Posts: 4
Registered: ‎03-08-2018

Fibre Router keeps rebooting daily

Anyone know why the Fibre Router keeps rebooting at least once a day? It sometimes reboots unto 5 times a day for no known reason. The logs just show the reboot process.....no signs or indication of any problem, attacks or signal to reboot.

 

It is causing my massive issues as I work from home and I can't rely on using Skype. I have to apologise frequently after dropping off Skype !!!!! Very annoying.

 

btw, there is no connection between the reboots and Skype. It reboots even when nothing is happening on the WiFi.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 437
Thanks: 96
Fixes: 17
Registered: ‎22-01-2018

Re: Fibre Router keeps rebooting daily

Hello @abarnfield123,

 

Thanks for getting in touch and we are sorry to hear you are experiencing a problem with your connection. So that we can assist your further please can you advise the following;

 

  • Does the router light change when the router reboots? If so, what too?

 

  • The drops you are seeing are the same as what we can see at our side shown below?

 

Your connection

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
abarnfield123
Newbie
Posts: 4
Registered: ‎03-08-2018

Re: Fibre Router keeps rebooting daily

Light goes orange. Logs show  pretty much the same every time.

Did it again at 18:16 (router time). These are usually preceded by a bunch of CWMP messages.

 

09:52:28, 03 Aug. (913535.400000) WAN operating mode is VDSL
09:52:28, 03 Aug. (913535.400000) Last WAN operating mode was VDSL
09:52:26, 03 Aug. (913533.650000) PPP IPCP Receive Configuration ACK
09:52:26, 03 Aug. (913533.110000) PPP IPCP Send Configuration Request
09:52:26, 03 Aug. (913533.100000) PPP IPCP Receive Configuration NAK
09:52:26, 03 Aug. (913533.100000) PPP IPCP Send Configuration ACK
09:52:26, 03 Aug. (913533.090000) PPP IPCP Receive Configuration Request
09:52:26, 03 Aug. (913533.040000) PPP IPCP Send Configuration Request
09:52:24, 03 Aug. (913531.490000) PPPoE is up -​ Down Rate=22464Kbps, Up Rate=1153Kbps; SNR Margin Down=3.1dB, Up=6.3dB
09:52:24, 03 Aug. (913531.480000) CHAP authentication successful
09:52:24, 03 Aug. (913531.420000) CHAP Receive Challenge
09:52:24, 03 Aug. (913531.420000) Starting CHAP authentication with peer
09:52:24, 03 Aug. (913531.410000) PPP LCP Receive Configuration ACK
09:52:24, 03 Aug. (913531.410000) PPP LCP Send Configuration Request
09:52:24, 03 Aug. (913531.400000) PPP LCP Receive Configuration Reject
09:52:24, 03 Aug. (913531.400000) PPP LCP Send Configuration ACK
09:52:24, 03 Aug. (913531.400000) PPP LCP Receive Configuration Request
09:52:24, 03 Aug. (913531.400000) PPP LCP Send Configuration Request
09:51:33, 03 Aug. (913480.390000) PTM over DSL is up
09:51:02, 03 Aug. (913449.250000) PTM over DSL is down after 7357 minutes uptime
09:51:02, 03 Aug. (913449.240000) PPPoE is down after 7356 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
09:50:59, 03 Aug.

(913446.080000) PPP LCP Send Termination Request [User request]

 

abarnfield123
Newbie
Posts: 4
Registered: ‎03-08-2018

Re: Fibre Router keeps rebooting daily

My logs show the same dates and times as you so it has been pretty stable recently. Only rebooting every 2 days !!!

Plusnet Help Team
Plusnet Help Team
Posts: 437
Thanks: 96
Fixes: 17
Registered: ‎22-01-2018

Re: Fibre Router keeps rebooting daily

Hello @abarnfield123, sorry to hear you are experiencing a problem with your connection. We have located an external fault and raised this with our suppliers, who have given us an estimated response time of 08/08/2018by 17:00pm.

 

Keeping in mind this is the very latest an engineer would be out to investigate the issue and it could be resolved sooner.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team