Fibre Router keeps rebooting daily
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Fibre Router keeps rebooting daily
03-08-2018 10:32 AM
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Anyone know why the Fibre Router keeps rebooting at least once a day? It sometimes reboots unto 5 times a day for no known reason. The logs just show the reboot process.....no signs or indication of any problem, attacks or signal to reboot.
It is causing my massive issues as I work from home and I can't rely on using Skype. I have to apologise frequently after dropping off Skype !!!!! Very annoying.
btw, there is no connection between the reboots and Skype. It reboots even when nothing is happening on the WiFi.
Re: Fibre Router keeps rebooting daily
03-08-2018 3:20 PM
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Hello @abarnfield123,
Thanks for getting in touch and we are sorry to hear you are experiencing a problem with your connection. So that we can assist your further please can you advise the following;
- Does the router light change when the router reboots? If so, what too?
- The drops you are seeing are the same as what we can see at our side shown below?
Re: Fibre Router keeps rebooting daily
03-08-2018 7:06 PM
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Light goes orange. Logs show pretty much the same every time.
Did it again at 18:16 (router time). These are usually preceded by a bunch of CWMP messages.
09:52:28, 03 Aug. | (913535.400000) WAN operating mode is VDSL |
09:52:28, 03 Aug. | (913535.400000) Last WAN operating mode was VDSL |
09:52:26, 03 Aug. | (913533.650000) PPP IPCP Receive Configuration ACK |
09:52:26, 03 Aug. | (913533.110000) PPP IPCP Send Configuration Request |
09:52:26, 03 Aug. | (913533.100000) PPP IPCP Receive Configuration NAK |
09:52:26, 03 Aug. | (913533.100000) PPP IPCP Send Configuration ACK |
09:52:26, 03 Aug. | (913533.090000) PPP IPCP Receive Configuration Request |
09:52:26, 03 Aug. | (913533.040000) PPP IPCP Send Configuration Request |
09:52:24, 03 Aug. | (913531.490000) PPPoE is up - Down Rate=22464Kbps, Up Rate=1153Kbps; SNR Margin Down=3.1dB, Up=6.3dB |
09:52:24, 03 Aug. | (913531.480000) CHAP authentication successful |
09:52:24, 03 Aug. | (913531.420000) CHAP Receive Challenge |
09:52:24, 03 Aug. | (913531.420000) Starting CHAP authentication with peer |
09:52:24, 03 Aug. | (913531.410000) PPP LCP Receive Configuration ACK |
09:52:24, 03 Aug. | (913531.410000) PPP LCP Send Configuration Request |
09:52:24, 03 Aug. | (913531.400000) PPP LCP Receive Configuration Reject |
09:52:24, 03 Aug. | (913531.400000) PPP LCP Send Configuration ACK |
09:52:24, 03 Aug. | (913531.400000) PPP LCP Receive Configuration Request |
09:52:24, 03 Aug. | (913531.400000) PPP LCP Send Configuration Request |
09:51:33, 03 Aug. | (913480.390000) PTM over DSL is up |
09:51:02, 03 Aug. | (913449.250000) PTM over DSL is down after 7357 minutes uptime |
09:51:02, 03 Aug. | (913449.240000) PPPoE is down after 7356 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
09:50:59, 03 Aug. |
(913446.080000) PPP LCP Send Termination Request [User request]
|
Re: Fibre Router keeps rebooting daily
03-08-2018 7:09 PM
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My logs show the same dates and times as you so it has been pretty stable recently. Only rebooting every 2 days !!!
Re: Fibre Router keeps rebooting daily
04-08-2018 5:21 PM - edited 04-08-2018 5:26 PM
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Hello @abarnfield123, sorry to hear you are experiencing a problem with your connection. We have located an external fault and raised this with our suppliers, who have given us an estimated response time of 08/08/2018by 17:00pm.
Keeping in mind this is the very latest an engineer would be out to investigate the issue and it could be resolved sooner.
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