Fibre Router Not Arrived

[#1]

Hi I am changing from broadband to fibre on the 28th September, but my router has not arrived yet, hope you can help, thank you..june

[#2]

I don't know if this helps, or is the case, but my swap to fibre was delayed, so the router was also delayed in being sent out..

[#3]

Hi, ok cheers will wait and see... thanks

[#4]

@Juneaoon

While you wait for a member of staff to confirm things, you can do a quick check for yourself to see if the order has a completion date.

Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Enter your phone number and look in the text below the results table.

It will say if there is an open order on your line and more importantly the date it is due to be completed.

[#5]

Ah, ok says 4th October, cheers

[#6]

@Gandalf @MauriceC

Yet another customer not being informed about a change to their go live date. Being pushed back by 6  days is a major change.

When is this going to be fixed as it makes Plusnet look more amateurish as the years go past.

[#7]

@SpendLessTime  It is on the list of issues that the SU's are chasing, but currently placed well behind resolving the Billing problems.

[#8]

Yes well the new billing system is a real fiasco.

Still cannot believe how badly it has been implemented (and I have many years of large systems migration skills to back up that view).

Nice to see that keeping the customer better informed is on someone's list especially given OFCOM's new directive about how to treat customers fairly.