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Fibre Problems

FIXED
nick_chicane
Hooked
Posts: 8
Thanks: 1
Registered: 26-07-2016

Fibre Problems

Hi guys,

 

My switchover to Fibre occurred yesterday, or at least I think it did as I received an email mid afternoon telling me my upload speed had changed to 2MB, and upon checking the Plusnet Hub it was indeed displaying speeds of 40MB download and 2MB upload. I thought great lets test it out so I started downloading a 20GB game off of Xbox Live and left it to do it while doing other things. Now, when I checked back 2 hours later it had only done 8% of the download. This surprised me massively as the average download time of a 20GB game, over Xbox Live, on a 40MB connection is around 30-40 minutes. It was basically downloading at the same speeds as my previous 4MB connection would do.

So I went and tested my connection on a couple of different sites including speedtest,net and sure enough it was bringing me results of 4MB download but was correctly displaying my upload speed at 2MB.

My question to you guys is, can it take longer for the download speed to switch over because my impression would be that both the download and upload speeds would change at the same time? Despite my Plusnet hub telling me I'm receiving 40MB download speed, this clearly is not the case as it would mean there is no difference between 4MB and 40MB. . 

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre Problems

Fix

The profile update hadn't reached our side yet. I've updated that now, so if you do a single disconnect/reconnect you should see an improvement.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nick_chicane
Hooked
Posts: 8
Thanks: 1
Registered: 26-07-2016

Re: Fibre Problems

Yes, this sorted it. Thanks Chris. 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre Problems

No problem, glad to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff