Fibre Plus

[#1]

Could you tell me why my fibre plus speed only ever reaches 48mb download and 4/5 upload which is no where near the advertised speed.  All my neighbours some of who are with BT are getting 70-80mb no problem.  I am paying the top price for very little over the 'normal' fibre package.

My speeds are stable and consistent which is good but I am not happy paying for top speed which I simply have never received.

Help much appreciated.

[#2]

Sorry to hear you aren't happy with your current speeds.

I've tested your line and it isn't showing any obvious causes but at the moment your speeds are within their estimates so it's likely our suppliers would not accept this as a fault