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Fibre Plus speed is Slow

RayHewitt74
Hooked
Posts: 7
Registered: ‎17-08-2017

Fibre Plus speed is Slow

After PlusNet messed up my order and forgot to send me a router I reconfigured my TalkTalk router to connect to PlusNet.  This all worked well and about 55Mbps was received.  

 

Last night I changed to the new PlusNet router and I am now getting 24Mbps and 2Mbs upload.  I cant use the BT speed checker as I get flash errors.  SO I have attached a result from speedtest.net.  I have tried different servers and rerun a number of times and the results are almost the same every time. 

 

Why is this happeningHuh

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,527
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: Fibre Plus speed is Slow

Hello there.

 

Sorry to hear you're having speed issues. Our tests are detecting a potential issue.

 

Can you raise a fault to us at http://faults.plus.net making sure your router is plugged into the test socket?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RayHewitt74
Hooked
Posts: 7
Registered: ‎17-08-2017

Re: Fibre Plus speed is Slow

Thanks Gandalf

 

Speed has returned to 61Mbps and 12Mbps upload.

Plusnet Help Team
Plusnet Help Team
Posts: 9,527
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: Fibre Plus speed is Slow

Awesomeness, that’s good to hear!
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team