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Fibre Plus speed & phone line.

Posts: 21
Thanks: 1
Registered: ‎16-05-2016

Fibre Plus speed & phone line.

Hi Guys,

Upgraded last month to fibre plus but have yet to see any real increase in line speed which remains at 36/12 somewhat less than anticipated, This is the same hard wired or not !. Also my landline has stopped working no dial tone available ? tried with cordless and then corded phone.

Setup is identical pre upgrade BT HH Tried re starting re booting makes no difference.

Thoughts suggestions appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 21,504
Thanks: 7,314
Fixes: 1,236
Registered: ‎21-04-2017

Re: Fibre Plus speed & phone line.


Hi @astonman

I'm sorry to see your speed hasn't increased following upgrading to fibre extra and your phone doesn't work.

I've tested your line just now and the tests are showing a fault somewhere along the line so I've raised this across to Openreach and we've been given an estimated response time of by 29/09/21 23:59:59 for an engineer to take a closer look.

We'll provide an update as soon as we know more, but feel free to post back with how things go.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team