Fibre Order

[#1]

Hi,
We ordered Fibre Unlimited 2 weeks ago and have paid the inital payment but, apart from a confirmation email, we haven't heard anything else.
The order tracker is still showing "Activating your line".
Have you any idea when we might get a date for the switchover?
As this is our first fibre connection we have no idea what is involved at the telecomms end - someone pushing a button on a PC or some bloke having to go and poke the cabinet with a stick...?
Thanks.

[#2]

Hi there,
I'm sorry to see your order hasn't progressed.
I would assume this is due to a system issue.
I've flagged the order up to our provisioning team to make sure we get things progressing today for you.

[#3]

It's now the 28th and still haven't heard anything.... 

[#4]

I'm just looking in to this now and will post back shortly.

[#5]

Sorry for the delay here, unfortunately the order didn't progress properly so I've had to replace it. We'll be in touch via the ticket on your account (you'll get email notification too) when the date is confirmed.