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Fibre Order But Looks Like I've Been Downgraded To ADSL1

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Fibre Order But Looks Like I've Been Downgraded To ADSL1

Hi I have an open question #108209813 but this seems a bit odd so I thought I'd post here as well.
I have a fibre order in progress but this afternoon my connection dropped and my BT IP Profile has now fallen from its usual 15+ Mbps to 7.17 Mbps (see attached). It looks like I've been downgraded from ADSL2 to ADSL1.
Is this normal?
Bob.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

Your profile is showing as "WBC 160K - 24M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)"
What router are you using as we can see you syncing at 8128.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

My router is an Asus RT-N66U but I have a Netgear DG834G in modem only mode acting as my modem. I can't get to the line stats on the Netgear though. This setup has been working for over a year and I'm sure that my sync has only just dropped. Isn't 8128 the ADSL1 sync speed?
Bob.
Edit, I don't know if it's relevant but my download noise ratio was fixed at 6db some time ago by yourselves. Following this I was getting an IP Profile of around 15 Mbps.
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

Yes it is so it's bit bizarre as to why it's happened.
I've tested your line which has dropped it and it's now showing as being back in sync at just over 17mbps.
Can you retest?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

Yes I noticed that it had dropped again. IP Profile is now back to 15.24 Mbps.
No ideas as to what happened then?
Please could you check if my Fibre order still ok?
Bob
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

Unfortunately I have none I'm afraid.
The fibre order is progressing fine.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1

Well thanks for sorting Matthew - PlusNet at its best Smiley
Bob.