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Fibre Order But Looks Like I've Been Downgraded To ADSL1
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Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 3:52 PM
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Hi I have an open question #108209813 but this seems a bit odd so I thought I'd post here as well.
I have a fibre order in progress but this afternoon my connection dropped and my BT IP Profile has now fallen from its usual 15+ Mbps to 7.17 Mbps (see attached). It looks like I've been downgraded from ADSL2 to ADSL1.
Is this normal?
Bob.
I have a fibre order in progress but this afternoon my connection dropped and my BT IP Profile has now fallen from its usual 15+ Mbps to 7.17 Mbps (see attached). It looks like I've been downgraded from ADSL2 to ADSL1.
Is this normal?
Bob.
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 4:10 PM
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 4:18 PM
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My router is an Asus RT-N66U but I have a Netgear DG834G in modem only mode acting as my modem. I can't get to the line stats on the Netgear though. This setup has been working for over a year and I'm sure that my sync has only just dropped. Isn't 8128 the ADSL1 sync speed?
Bob.
Edit, I don't know if it's relevant but my download noise ratio was fixed at 6db some time ago by yourselves. Following this I was getting an IP Profile of around 15 Mbps.
Bob.
Edit, I don't know if it's relevant but my download noise ratio was fixed at 6db some time ago by yourselves. Following this I was getting an IP Profile of around 15 Mbps.
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 4:53 PM
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 5:00 PM
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Yes I noticed that it had dropped again. IP Profile is now back to 15.24 Mbps.
No ideas as to what happened then?
Please could you check if my Fibre order still ok?
Bob
No ideas as to what happened then?
Please could you check if my Fibre order still ok?
Bob
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 5:05 PM
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Re: Fibre Order But Looks Like I've Been Downgraded To ADSL1
28-07-2015 5:07 PM
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Well thanks for sorting Matthew - PlusNet at its best
Bob.
Bob.
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