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Fibre Optic & Phone dead...

Posts: 2
Registered: ‎16-09-2017

Fibre Optic & Phone dead...

This morning at about 9am my broadband & phone suddenly disconnected. I have the 'red flashing b' and orange light. No dial tone.

Tried on laptop to go through the Plusnet troubleshoot process. Tried disconnecting all the filters...nothing.

Im a bit suspicious as when i drove out of my estate i saw an Openreach Engineer inside the cabinet - i asked him about my fault and was told 'nothing to do with me - call your ISP'. Seems a bit of a coincidence.

Anyway - not sure what else to do. Have tried calling the helpline but the queue seems endless!
Plusnet Help Team
Plusnet Help Team
Posts: 10,794
Thanks: 3,346
Fixes: 541
Registered: ‎21-04-2017

Re: Fibre Optic & Phone dead...

Hi there.

It looks like our support team have raised this problem over to Openreach to investigate.

When we have more info, our faults team will be in touch via ticket 160642060.

Sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team