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Fibre Optic Slow Download in LA1 Area

Posts: 1
Registered: ‎09-05-2015

Fibre Optic Slow Download in LA1 Area

I've had Plusnet Fibre for the past 3 months or so and I've been more than happy with the service so far. However tonight I've noticed that the internet is extremely slow.
Having been used to speeds of about 34Mb/s, I've run a speed test this evening and am now getting in the region of 8Mb/s. I've restarted all equipment, ensured that no other devices are downloading and also checked that there are no service issues. Still, I'm getting rubbish performance.
Anyone else in the Lancashire or LA1 region with the same issues?
Also, my ping times are extremely high - between 150ms and 1500ms (!!!!) when trying to ping
Plusnet Help Team
Plusnet Help Team
Posts: 5,982
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre Optic Slow Download in LA1 Area

I've tested the line and I can't see any issues.
Was this over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team