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Fibre Optic Slow Download in LA1 Area

kwebster83
Newbie
Posts: 1
Registered: 09-05-2015

Fibre Optic Slow Download in LA1 Area

I've had Plusnet Fibre for the past 3 months or so and I've been more than happy with the service so far. However tonight I've noticed that the internet is extremely slow.
Having been used to speeds of about 34Mb/s, I've run a speed test this evening and am now getting in the region of 8Mb/s. I've restarted all equipment, ensured that no other devices are downloading and also checked that there are no service issues. Still, I'm getting rubbish performance.
Anyone else in the Lancashire or LA1 region with the same issues?
Regards,
Kevin
INFO
Also, my ping times are extremely high - between 150ms and 1500ms (!!!!) when trying to ping Google.co.uk
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fibre Optic Slow Download in LA1 Area

I've tested the line and I can't see any issues.
Was this over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team