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Fibre Optic Broadband keeps losing connection

Dacky85
Interested
Posts: 1
Registered: ‎03-04-2019

Fibre Optic Broadband keeps losing connection

Hi.
Recently acquired Plusnet Unlimited Fibre Optic Broadband, it has worked fine for about a month and over the past few days now it decides to randomly drop connection. Eventually coming back on again after like 5mins.
I have resorted to resetting the router, turning if off etc.
Please help!

Ryan
1 REPLY 1
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,188
Thanks: 1,442
Fixes: 255
Registered: ‎25-03-2015

Re: Fibre Optic Broadband keeps losing connection

Hi @Dacky85, sorry to hear you've been experiencing connection issues.

 

The connection does appear to be dropping out quite excessively during evenings and mornings, however testing isn't flagging up any external issues currently.

 

Before we raise this for further investigation with our suppliers, please can you run through our troubleshooting guides Here.
It may also be worth connecting to the test socket to try and rule out issues caused by internal wiring. More information on this can be found here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you continue to experience problems after this, please report the issue over at https://faults.plus.net and let us know when you've completed it.

We'll then be able to get that raised for further investigation for you if necessary.


Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional