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Fibre Internet not working

Nightrider_1uk
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-09-2016

Fibre Internet not working

‎20-09-2016 9:56 PM

Internet and phone went down last friday. phone came back late friday evening but still no internet. Cant get hold of plusnet without waiting a long time.  Seems like the customer service has stopped being Award Winning

 

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geek26
Aspiring Pro
Posts: 192
Thanks: 30
Fixes: 2
Registered: ‎20-08-2016

Re: Fibre Internet not working

‎21-09-2016 7:23 AM

Hi,

 

You can raise a broadband fault at: faults.plus.net once you have done this the relevant team will reach out  to you to provide you an update

 

 

James

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rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Fibre Internet not working

‎21-09-2016 8:55 AM

Eventually one of PN staff here may see this ,, and  sort it out for you Thumbs_Up

You will have to PM them your username Wink

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