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Fibre Internet Down This Morning

TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Fibre Internet Down This Morning

Hi, I use a BT Home Hub for my connection and it was flashing away purple this morning.

Thinking it had maybe updated firmware, I rebooted it and it's just the same.

 

OK, so thought I would try the PlusNet Hub One, just to verify that the BT router wasn't broken, but the PlusNet router just flashes away too, so it looks like it's my internet connection.

 

Can some kind soul from PlusNet do a test and see if it shows up as something wrong?

 

Any details that may be required, please just ask.

 

It's no fun without your internet connection LOL. 

 

Thanks.

 

 

12 REPLIES
TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Just to add, I've also raised a ticket online if that should make any difference.

 

 

 

Thanks.

 

 

 

 

TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

I also just took both my routers in to my neighbours to see if they would sync and they both did, so it seems both routers are fine.

(BT Smarthub 6 & PlusNet Hub One)

 

Smiley

TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Hopefully something will change in my ticket today, it's very difficult coping without any internet.

 

Just my luck a fault happening just before the weekend.

 

Shocked)

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Internet Down This Morning

Sorry to hear that.

It looks like a engineer visit is needed.

Can you respond to the text we've just sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Just replied Matthew thanks, I borrowed a phone to plug in and dial tone is there, clear as a bell, just no broadband.

 

Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Internet Down This Morning

Thanks for updating it.

I'll get that booked and confirmed for you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Thanks Matthew, just got the texts confirming the booking for tomorrow.

 

Thanks for the prompt response.

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre Internet Down This Morning

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Matthew not sure what to do here but my broadband has just came back all on it's own.

 

I think they must have done something now but not wishing to be charged £65 tomorrow if it has been fixed today..

 

Could you advise?

 

Can you cancel the engineer visit ?

TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

Scratch that, the net has just gone off again. I rebooted Smarthub but staying constant orange this time, perhaps BT are working at the cabinet. No engineer visit so far though.

 

And of course as soon as I post that, the net is back on again.

Plusnet Help Team
Plusnet Help Team
Posts: 7,675
Thanks: 2,255
Fixes: 382
Registered: 21-04-2017

Re: Fibre Internet Down This Morning

Really sorry that the engineer didn't arrive.

 

It looks like the appointment request didn't progress through to the Openreach systems. Our tests are showing a major service outage in your area. The estimated completion date is 06/03/2018 14:43:00.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 32
Thanks: 2
Registered: 25-12-2016

Re: Fibre Internet Down This Morning

My internet is working again Gandalf, looks like they have fixed whatever was wrong and realised a visit isn't required. 

As of 11.40am the engineer hasn't been, so I'm taking that's why they haven't showed. (Maybe still arrive, no idea)

Guess they have fixed the outage that your tests showed.

Anyway, all is currently working OK at the moment thanks.