Fibre Internet Down This Morning
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Fibre Internet Down This Morning
01-03-2018 10:11 AM
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Hi, I use a BT Home Hub for my connection and it was flashing away purple this morning.
Thinking it had maybe updated firmware, I rebooted it and it's just the same.
OK, so thought I would try the PlusNet Hub One, just to verify that the BT router wasn't broken, but the PlusNet router just flashes away too, so it looks like it's my internet connection.
Can some kind soul from PlusNet do a test and see if it shows up as something wrong?
Any details that may be required, please just ask.
It's no fun without your internet connection LOL.
Thanks.
Re: Fibre Internet Down This Morning
01-03-2018 2:16 PM
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Just to add, I've also raised a ticket online if that should make any difference.
Thanks.
Re: Fibre Internet Down This Morning
01-03-2018 2:49 PM
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I also just took both my routers in to my neighbours to see if they would sync and they both did, so it seems both routers are fine.
(BT Smarthub 6 & PlusNet Hub One)
Re: Fibre Internet Down This Morning
05-03-2018 10:11 AM
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Hopefully something will change in my ticket today, it's very difficult coping without any internet.
Just my luck a fault happening just before the weekend.
🐵
Re: Fibre Internet Down This Morning
05-03-2018 10:58 AM
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Re: Fibre Internet Down This Morning
05-03-2018 11:32 AM
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Just replied Matthew thanks, I borrowed a phone to plug in and dial tone is there, clear as a bell, just no broadband.
Many thanks.
Re: Fibre Internet Down This Morning
05-03-2018 11:37 AM
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Re: Fibre Internet Down This Morning
05-03-2018 11:57 AM
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Thanks Matthew, just got the texts confirming the booking for tomorrow.
Thanks for the prompt response.
Re: Fibre Internet Down This Morning
05-03-2018 2:44 PM
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Re: Fibre Internet Down This Morning
05-03-2018 4:53 PM
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Matthew not sure what to do here but my broadband has just came back all on it's own.
I think they must have done something now but not wishing to be charged £65 tomorrow if it has been fixed today..
Could you advise?
Can you cancel the engineer visit ?
Re: Fibre Internet Down This Morning
06-03-2018 9:58 AM - edited 06-03-2018 10:08 AM
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Scratch that, the net has just gone off again. I rebooted Smarthub but staying constant orange this time, perhaps BT are working at the cabinet. No engineer visit so far though.
And of course as soon as I post that, the net is back on again.
Re: Fibre Internet Down This Morning
06-03-2018 11:39 AM
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Really sorry that the engineer didn't arrive.
It looks like the appointment request didn't progress through to the Openreach systems. Our tests are showing a major service outage in your area. The estimated completion date is 06/03/2018 14:43:00.
Re: Fibre Internet Down This Morning
06-03-2018 11:43 AM
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My internet is working again Gandalf, looks like they have fixed whatever was wrong and realised a visit isn't required.
As of 11.40am the engineer hasn't been, so I'm taking that's why they haven't showed. (Maybe still arrive, no idea)
Guess they have fixed the outage that your tests showed.
Anyway, all is currently working OK at the moment thanks.
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