Fibre Install - appointment check
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Fibre Install - appointment check
17-11-2014 10:13 AM
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I am due to have fibre installed on Wed 19/11 in the morning. Not heard anything since the initial email 2 weeks ago confirming that i had chosen that date.
Can i therefore please check that this is all appropriately booked on both PN and BTO's side so that someone will definitely be coming on Wed, since taking time off work is very difficult?
Thanks
Re: Fibre Install - appointment check
17-11-2014 10:27 AM
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Re: Fibre Install - appointment check
17-11-2014 12:12 PM
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Re: Fibre Install - appointment check
17-11-2014 12:30 PM
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Re: Fibre Install - appointment check
17-11-2014 1:46 PM
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Re: Fibre Install - appointment check
19-11-2014 9:14 AM
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In the plus net router installation guide it informs that the installer should phone on the morning before he arrives to let you know he's coming. Haven't received a phone call. Is this normal?
Re: Fibre Install - appointment check
19-11-2014 10:00 AM
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Re: Fibre Install - appointment check
19-11-2014 10:50 AM
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He has discussed options over using the many extensions in the property for the modem as the master socket is not in an ideal place to distribute WiFi over the whole property.
Having done some initial line checks which report a very good line, he's now sorting the connection at the cabinet.
Will report back when the job is complete, but so far so good.
Re: Fibre Install - appointment check
19-11-2014 11:34 AM
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Phone line test showed it worked too.
Here are initial testing via ethernet at the data socket minutes after him leaving. Looks like my Plusnet profile needs changing:
BTW test
1. Best Effort Test:
Download Speed : 13.68 Mbps
2. Upstream Test:
Upload Speed : 15.65 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
- Not sure why the error, maybe too soon after install?
Plusnet portal info:
Phone exchange:
ACOMB
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-11-03 18:17:36
Current line speed:
14.3 Mb
Speedtest:
Re: Fibre Install - appointment check
19-11-2014 11:38 AM
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Re: Fibre Install - appointment check
19-11-2014 12:45 PM
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Cheers.
Re: Fibre Install - appointment check
20-11-2014 1:10 PM
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Re: Fibre Install - appointment check
20-11-2014 5:28 PM
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Sorry for the delay in response, work has been pretty busy today.
In short, yeah i believe it has worked.
Only managed wifi speed tests last night as i was a bit busy with other arrangements, but speeds were 36mbps down and 19mbps up, which is close to what i expected.
Going to setup my new d-link router and perform some more tests (wired this time) tonight. Will let you know the results soon.
Cheers for checking back.
Matt
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