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Fibre Install Completed

Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Fibre Install Completed

Had fibre instal completed this morn. Went ok according to engineer, should get close to max 38mb as so close to cabinet. Be great as prev 2mb due to very long line. I know I'm being a bit too eager but any chance someone at PNet can give profile nudge to up to fibre rate. Be great if you could.
Smiley
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre Install Completed

Taking a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre Install Completed

That should be sorted now, I've added the discounts agreed to your account and changed your service over to fibre. You may need to log in to the router and press disconnect/reconnect for the higher speeds to come through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Fibre Install Completed

Thanks a million Chris. Disconnected & reconnected. BT speed check now gives 37.8mb down 13.3mb upload. Mega after years of 2mb. BT profile showing as 77mb I assume this normal as I'm on 40mb service.
Thanks again for mega quick response as always on forums.
Smiley
1. Best Effort Test:  -provides background information.
Download Speed  37.83 Mbps
 
0 Mbps 77.11 Mbps Max Achievable Speed
Download speed achieved during the test was - 37.83 Mbps
For your connection, the acceptable range of speeds is  60 Mbps-77.11 Mbps .
Additional Information:
IP Profile for your line is - 77.11 Mbps
2. Upstream Test:  -provides background information.
Upload Speed  13.35 Mbps
0 Mbps 20 Mbps Max Achievable Speed
Upload speed achieved during the test was - 13.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit the FAQ if you are unable to understand the test results.
jim:green post tidied up mod:end
Terranova667
Pro
Posts: 1,322
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Fibre Install Completed

Yeah that's pretty much right Plusnet cap the speed at their end for the 40Mb product
Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Fibre Install Completed

Thanks Terranova667 that's what I assumed. So far things fine & dandy. After 9yrs of 2mb today was much anticipated & hasn't disappointed.
Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre Install Completed

Glad to see that's done the trick for you.
If you have any further issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team