Fibre Install 10 days old - still half the speed I expected
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Fibre Install 10 days old - still half the speed I expected
12-06-2015 10:15 AM
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However I had 20Mb on ADSL thus moving to Fibre was for the jump.
Since being switched on my DL has flitted around 20 and UL around 11.
The BT check suggests the full monty avail.
I am wondering if the fact the engineer didn't install a new extension from point of entry to house to point where modem could be installed is the issue. They simply put a new socket at the end of an existing OLD extension lead from a downstairs loo (where the OLD master socket is and still is) to the meter cupboard a few metres away.
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 10:19 AM
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Something for Plusnet CRT to look at.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 10:53 AM
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I did order the 'extension' install but the engineer chose not to go that route and just tagged on the end of an existing extension. Would you know if that could be part of the problem?
Thanks for any feedback.
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 12:45 PM
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I couldn't see any obvious problems when I just had a quick look at your line. Thanks for raising the fault through this morning, our faults team will be back in touch in the next few days once they've investigated in depth.
One thing I would advise doing is completing an updated speed test via http://speedtest.btwholesale.com/ in the meantime, as the test result we currently have stored from 6th June shows a throughput speed above 40Mbps. We'll need evidence of your current lower speeds if we need to raise with Wholesale.
Cheers
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 5:41 PM
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I have never seen more than 12 up since installed. I did for 24 hours get 40 down but every other times I#ve checked its been closer to 20.
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 5:58 PM
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With regards to the sync speed I suspect the extension could be causing the sync speeds to be below the estimate.
Our faults team will be in touch once they know more.
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 6:33 PM
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I suspect the old extension from the old GPO master socket also.
I was surprised having ordered the new extension the engineer didn't replace the old master socket and fit a new extension - but I am no engineer
Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 6:45 PM
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Re: Fibre Install 10 days old - still half the speed I expected
12-06-2015 7:01 PM
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It was Openreach. Last Friday 5 June.
My wife was in the property, not myself.
Re: Fibre Install 10 days old - still half the speed I expected
13-06-2015 8:24 AM
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The upload remains at 11 which in keeping with the BT speed 'estimate' checker is in keeping with suggestion of wiring limitation (not sure if thats within the house or to the cabinet of course).
I would still like a view on as to why the new master socket was not fitted at entry point to house and why a new extension was not fitted if possible please.
Re: Fibre Install 10 days old - still half the speed I expected
13-06-2015 10:56 AM
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Re: Fibre Install 10 days old - still half the speed I expected
13-06-2015 12:21 PM
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The engineer did not install a new master socket replacing the old GPO one, he simply fitted a new box at the end of my existing old extension and plugged the fibre modem in to that.
Re: Fibre Install 10 days old - still half the speed I expected
20-06-2015 6:58 AM
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Question - I remain convinced its the old master socket thats the issue particularly as it has an old ADT (alarm) line hard wired in. The Alarm is still used but NOT with ADT, i.e. I've had an engineer 'reinstall it fresh' as a standalone alarm. Perhaps though the fact the old ADT line hangs from the old master socket BEFORE the line through my old extension lead even reaches the new OR fibre filter socket could be the issue????
I'm a layman guessing -
Re: Fibre Install 10 days old - still half the speed I expected
22-06-2015 10:22 AM
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