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Fibre Hub keeps dropping constantly!

dawnmoo
Newbie
Posts: 1
Registered: 4 weeks ago

Fibre Hub keeps dropping constantly!

Hi

 

Occasionally my fibre would have dropped constantly - rebooted router and tried again and again and again and then all of a sudden it would settle and no more bother for weeks.

 

Today on the other hand I have had constant issues with the router. I've ordered a new router online but wonder if there are settings I can mess with that will sort this issue out. I have had constant rebooting of the router - dropped connection - orange flashing then blue then orange then blue then orange then blue. It's driving the family insane and in turn torturing me.

 

Any ideas?

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 234
Registered: 21-04-2017

Re: Fibre Hub keeps dropping constantly!

Sorry to hear you're experiencing connection issues.

Testing your line is detecting a potential fault, so I've raised that through to our suppliers now.

When we've got more info we'll let you know via ticket 164886372.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
crankyshooter1
Newbie
Posts: 3
Registered: 06-11-2013

Re: Fibre Hub keeps dropping constantly!

I’ve had same problems. Busy looking for better ISP as Plusnet isn’t that great anymore
Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 234
Registered: 21-04-2017

Re: Fibre Hub keeps dropping constantly!

@crankyshooter1

Sorry to hear you feel that way. I don't think you're experiencing the same problems as from what we can see your physical connection is stable and testing your line isn't finding any issues.

 

Description

GEA service test completed and no fault found .

Sync Status In Sync
Downstream Speed 54.9 Mbps
Upstream Speed 10.0 Mbps
Voice Line Test Result Pass

 

Are your devices connecting over WiFi or using an ethernet cable?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Markause
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Fibre Hub keeps dropping constantly!

Having similar issues myself with the one hub. Started around 3/4 months ago. I just assumed it was the usual disconnect for a few seconds and back up and running again, happened a few times a month so it wasn't too much of an issue but this month it has been constant. Called up on the 21st and was told i'd hear back after some tests if there was any problems. Didn't hear back and thought everything was fine. It's not. Never had any issues when i lived in my old address. Wasn't a one hub just a basic one. Looking through some of the community forums i'm seeing a lot of people complaining about the hub one router.

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 234
Registered: 21-04-2017

Re: Fibre Hub keeps dropping constantly!

Welcome to the community forums @Markause

Whilst testing your line isn't flagging up a definitive cause of the issues, we can see your connection is dropping fairly frequently.

 

These could be caused by the 3db profile that the dynamic line management has set.

Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Retransmission Low

 

Is your router plugged into the test socket as explained here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Markause
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Fibre Hub keeps dropping constantly!

Sorry about the late reply. Yes, the router is in the Master Socket. The past two days it's been constant disconnects. it was usually around 11pm-1am. Yesterday i had around 4/5 disconnects anywhere between 2-5 minutes at a time.

Plusnet Help Team
Plusnet Help Team
Posts: 4,826
Thanks: 1,058
Fixes: 234
Registered: 21-04-2017

Re: Fibre Hub keeps dropping constantly!

If you've tried the test socket (by removing the faceplate of the master socket) I'd raise a fault to us online at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team