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Fibre Fixed but wrong IP? (looks like bt_test_user settings?)

RichardB
Aspiring Champion
Posts: 867
Thanks: 283
Fixes: 29
Registered: ‎19-11-2008

Re: Fibre Fixed but wrong IP? (looks like bt_test_user settings?)

I *think* that if it was solely a RADUIS authentication issue then PN would have access to:

1) The circuits sync status,

2) The failed RADIUS authentication attempts.

As they appear to have neither, I guess the circuit needs rebuilding?

 

Lets hope OpenReach have not been tasked, again, to investigate a lack of sync!

Richard

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,504
Thanks: 7,310
Fixes: 1,236
Registered: ‎21-04-2017

Re: Fibre Fixed but wrong IP? (looks like bt_test_user settings?)

When a modem is in sync, but testing shows the circuit out of sync, that normally indicates a cross jumpering issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
NaRyan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-05-2015

Re: Fibre Fixed but wrong IP? (looks like bt_test_user settings?)

@Gandalf

 

And it's fixed. Yay for getting a different BT engineer Grin

Fault was at the cabinet I was connected to. "Some idiot" (BT engineers words) had disconnect my fiber connection and reconnected it to the wrong port.

I am on port 2 they decided to reconnect me to port 102 (I had been disconnected from a plusnet connection and stuck on a connection belonging to another ISP)

 

Took the BT peep 20 minutes to work out what the problem was.

So major Kudos to this BT Engineer for thinking about the problem, having an idea of what it could be, testing that idea, and discovering that it was the cause. And not being some "It's your modem... nothing else can possibly be wrong" engineer.

 

Now if you will excuse me I have to go do the happy dance for a while.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,504
Thanks: 7,310
Fixes: 1,236
Registered: ‎21-04-2017

Re: Fibre Fixed but wrong IP? (looks like bt_test_user settings?)

Excellent. Thumbs_Up

 

I am on port 2 they decided to reconnect me to port 102 (I had been disconnected from a plusnet connection and stuck on a connection belonging to another ISP)

Sounds like cross jumpering to me.

 

So major Kudos to this BT Engineer for thinking about the problem, having an idea of what it could be, testing that idea, and discovering that it was the cause. And not being some "It's your modem... nothing else can possibly be wrong" engineer.

If you'd like to pass on your thanks to the engineer, I'd recommend letting Openreach know here

 

Now if you will excuse me I have to go do the happy dance for a while.

Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team