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Fibre Extra

FIXED
Newbie
Posts: 4
Fixes: 1
Registered: Monday

Fibre Extra

Hi

I've just upgraded from Fibre to Fibre Extra, and had confirmation that I'm up and running. I appear to be syncing exactly the same as before upgrading. The data rate ( 9997 / 39950) is exactly the same as before, leading me to think that I'm possibly still on the 40/10 profile. More concerning are the Maximum Data Rate and Attenuation figures, which suggest I may not get much more than I was previously, anyway. I'm hoping I haven't made a mistake in upgrading. Any comments would be welcome.

 

Dave

3 REPLIES 3
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 640
Thanks: 91
Fixes: 37
Registered: ‎25-02-2019

Re: Fibre Extra

Hi @CorbyDave, thank you for getting in touch.

I can confirm that your modify order to 80/20 will complete anytime on 26/03/2020

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Highlighted
Newbie
Posts: 4
Fixes: 1
Registered: Monday

Re: Fibre Extra

Fix

Thank you.

All completed fine now. Just wish the Openreach cabinet was a bit closer!

Dave

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 640
Thanks: 91
Fixes: 37
Registered: ‎25-02-2019

Re: Fibre Extra

Glad to hear it has been sorted @CorbyDave,

Let us know if you have any further queries please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team