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Fibre Extra vs Fibre

cjags
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎31-08-2007

Fibre Extra vs Fibre

I am currently on fibre extra because when i went to fibre from adsl2 it was either 80/20 or 40/2 from plusnet and i needed the upload speed.
Is the current fibre (non extra) offering from plusnet now 40/10? If it is, could i downgrade because i actually get 55/12 and 40/10 would be fine.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 474
Thanks: 117
Fixes: 23
Registered: ‎26-03-2018

Re: Fibre Extra vs Fibre

Hi @cjags 

 

I can see that you are currently not in any form of contract and you are paying on a monthly rolling process, therefore this change should not pose an issue. 

 

Please call out Customer Options Team to discuss this further 

 

Telephone number:
0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)
 

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

 

Kind Regards, 

 

Alisdair 
 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
cjags
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎31-08-2007

Re: Fibre Extra vs Fibre

Does that mean plusnet unlimited fibre is now 40/10?
Plusnet Help Team
Plusnet Help Team
Posts: 474
Thanks: 117
Fixes: 23
Registered: ‎26-03-2018

Re: Fibre Extra vs Fibre

Hi @cjags 

 

That is correct - from the back end of last year we have been provisioning Fibre accounts at 40/10

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team