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Fibre Extra upgrade - wrong profile?

killsta
Dabbler
Posts: 21
Thanks: 1
Registered: 11-01-2017

Fibre Extra upgrade - wrong profile?

Hi,

I've just had my Fibre Extra upgrade complete today (upgrade from 0.5Mb ADSL).

Initially I was still getting download speeds of 0.5Mb due to my line profile being capped at 0.5Mb, and online support uncapped it.

I'm now getting exactly 40/20 speeds, however my line rate shows as 78Mb on my account profile.  Is this something that needs looking at or could it be that I just need to wait a few more hours for the IP profile to change to 80Mb at the exchange/DSLAM end?

If this isn't normal can somebody at PN have a look please?

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Fibre Extra upgrade - wrong profile?

Hi there.

Our tests are showing your router in sync at 32.9mbps/17.4mbps and are flagging a potential fault on the Openreach network, so I've raised this with our suppliers now. We should have an update within 3 working days.

We'll update you on this ticket when we do have more information.

Sorry for the not so smooth start to your new fibre service.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
killsta
Dabbler
Posts: 21
Thanks: 1
Registered: 11-01-2017

Re: Fibre Extra upgrade - wrong profile?

Great, thanks Smiley

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Fibre Extra upgrade - wrong profile?

No worries.

Fingers crossed for a quick fix!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
killsta
Dabbler
Posts: 21
Thanks: 1
Registered: 11-01-2017

Re: Fibre Extra upgrade - wrong profile?

Just replied to the ticket, looks like it's fixed now, getting full 80Mb!

Thanks Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Fibre Extra upgrade - wrong profile?

Glad to hear that.

The latest update we received from our suppliers was an engineer had been assigned 90 minutes ago.

Speedy fix indeed. Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team