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Fibre Extra upgrade - wrong profile?

killsta
Dabbler
Posts: 21
Thanks: 1
Registered: ‎11-01-2017

Fibre Extra upgrade - wrong profile?

Hi,

I've just had my Fibre Extra upgrade complete today (upgrade from 0.5Mb ADSL).

Initially I was still getting download speeds of 0.5Mb due to my line profile being capped at 0.5Mb, and online support uncapped it.

I'm now getting exactly 40/20 speeds, however my line rate shows as 78Mb on my account profile.  Is this something that needs looking at or could it be that I just need to wait a few more hours for the IP profile to change to 80Mb at the exchange/DSLAM end?

If this isn't normal can somebody at PN have a look please?

 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Fibre Extra upgrade - wrong profile?

Hi there.

Our tests are showing your router in sync at 32.9mbps/17.4mbps and are flagging a potential fault on the Openreach network, so I've raised this with our suppliers now. We should have an update within 3 working days.

We'll update you on this ticket when we do have more information.

Sorry for the not so smooth start to your new fibre service.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
killsta
Dabbler
Posts: 21
Thanks: 1
Registered: ‎11-01-2017

Re: Fibre Extra upgrade - wrong profile?

Great, thanks Smiley

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Fibre Extra upgrade - wrong profile?

No worries.

Fingers crossed for a quick fix!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
killsta
Dabbler
Posts: 21
Thanks: 1
Registered: ‎11-01-2017

Re: Fibre Extra upgrade - wrong profile?

Just replied to the ticket, looks like it's fixed now, getting full 80Mb!

Thanks Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Fibre Extra upgrade - wrong profile?

Glad to hear that.

The latest update we received from our suppliers was an engineer had been assigned 90 minutes ago.

Speedy fix indeed. Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet