Fibre Extra upgrade - wrong profile?
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Fibre Extra upgrade - wrong profile?
13-04-2018 11:47 AM - edited 13-04-2018 12:25 PM
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Hi,
I've just had my Fibre Extra upgrade complete today (upgrade from 0.5Mb ADSL).
Initially I was still getting download speeds of 0.5Mb due to my line profile being capped at 0.5Mb, and online support uncapped it.
I'm now getting exactly 40/20 speeds, however my line rate shows as 78Mb on my account profile. Is this something that needs looking at or could it be that I just need to wait a few more hours for the IP profile to change to 80Mb at the exchange/DSLAM end?
If this isn't normal can somebody at PN have a look please?
Re: Fibre Extra upgrade - wrong profile?
13-04-2018 12:16 PM
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Hi there.
Our tests are showing your router in sync at 32.9mbps/17.4mbps and are flagging a potential fault on the Openreach network, so I've raised this with our suppliers now. We should have an update within 3 working days.
We'll update you on this ticket when we do have more information.
Sorry for the not so smooth start to your new fibre service.
Re: Fibre Extra upgrade - wrong profile?
13-04-2018 12:25 PM
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Great, thanks
Re: Fibre Extra upgrade - wrong profile?
13-04-2018 1:33 PM
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Re: Fibre Extra upgrade - wrong profile?
13-04-2018 2:25 PM
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Thanks
Re: Fibre Extra upgrade - wrong profile?
13-04-2018 2:32 PM
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