Fibre Extra sudden speed drop...DLM reset request please...

[#1]

Hi Kevin,

That's absolutely right - your open fault is here, so just drop us a line and let us know how you get on.

Best wishes

Dave

[#2]

Thanks...I have now done the requested actions, and replied as such on the fault ticket...

Appreciate the help!

Kind regards,

Kevin

[#3]

Hello @kmm1013,

Thank you for getting back to us and updating your fault ticket. I have reviewed your connection and updated your fault ticket with the best course of action forward to improve your speeds, which would be an engineer appointment.

Please get back to us here when you have updated the fault ticket with your availability and we will get this picked up for you.

[#4]

Engineer booked for tomorrow (15/05) in the morning...so fingers crossed that he sorts out the problem...

Cheers,

Kevin

[#5 · Accepted solution]

Fantastic @kmm1013, please let us know how your speeds are after the visit.

[#6]

Openreach engineer has just finished...He tinkered at the house a bit, then tinkered at the cabinet, and now my speeds are back up at the speed they used to be, circa 45Mb, and the line looks like it is completely free of any noise/interference issues...

So, thanks for the speedy resolution...everything is looking good now!

Cheers,

Kevin

[#7]

Glad to hear things are looking better @kmm1013

Let us know if you have any further issues