Fibre Extra speed are nowhere near advertised.

[#1]

Plusnet, your Fibre Extra speeds leave a lot to be desired. Since upgrading in May, the speeds I've received have rarely been above what I received on your standard fibre. Speeds are so erratic as to be laughable.

Take a look at the attached screenshots. Then please downgrade me to the more reliable standard speeds.

[#2]

1. Check that your telephone line doesn't have any noise on it.

2. Raise either an internet/voice issue, as appropriate.

[#3]

1. Already done. No noise.

2. Done, several months ago.

Worse speeds than when first reported.

[#4]

Report it again.

Don't give up - if nothing happens within a week, phone.

Keep doing it.

Get them to send a BT engineer if they can't fix it.

Problems are archived after a month and no one looks at them.

Don't forget to ask for financial compensation.

[#5]

Have you checked to see what your line is capable of on the DSL Checker?

Posting the results of speed tests don't help much - your results suggest congestion, but re they wired or WiFi? Is anything else using the internet on your test machine or something else on the network?

[#6]

Thanks for getting in touch @Thats_What_I_Do I'm sorry to see you're experiencing speed problems. Apart from your upload speed being very slow, our tests aren't showing any issues as shown by the testing I've attached below:

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	55.1 Mbps
Upstream Speed	2.3 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	415.5
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From00:00to02:15
Interference Location	Other
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-09-27T13:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	44.3 Mbps	69.7 Mbps	62.4 Mbps
Up Stream Line Rate	0.9 Mbps	18.5 Mbps	8.6 Mbps
Up Time	746.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	4.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-10-10T13:02:04.081+01:00	2019-10-10T13:17:04.081+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Can you confirm how your devices are connecting to your router, are they connecting over WiFi or directly into the router using an ethernet cable? This will narrow down where the issue lies.

If your speeds are slow on a wired connection then I'd bet that the slow upload speed is affecting this and I'd recommend going through the troubleshooting steps Here to rule out any issues with your internal wiring/faceplate of the master socket. 

Failing that, I'd then recommend reporting a fault to us at http://faults.plus.net as I can see no actual broadband fault has been reported yet, just a discussion about changing the wireless channel in your router settings.

I'll head on over to your other thread now as I can see you've said you've got a billing issue.