Fibre Extra guaranteed line speed not met

[#1]

Hi,

I upgraded from Fibre to Fibre Extra today. Speed has increased but still doesn't meet min. guaranteed.

"We estimate your broadband speed should be between 64Mbps and 80Mbps and your minimum guaranteed access line speed is 57.7Mbps"

6. Data rate: 19999 / 56421
7. Maximum data rate: 22798 / 65076
8. Noise margin: 7.0 / 6.0
9. Line attenuation: 20.5 / 17.2
10. Signal attenuation: 20.2 / 17.2

Any thoughts?

Thanks,
Mark

[#2]

Hi @markr77, thanks for your post.

We're sorry to hear that you're not achieving the MGALS for your line.

I've raised this issue to Openreach for their investigation and they're requesting your availability for an engineer visit.

As there's some information I need for you to read and accept, I've updated your fault ticket accessible here.

Please let us know if you respond to the ticket, so that we can take any action for you ASAP.

[#3]

Hi,

I responded to the ticket.

Many thanks,
Mark

[#4]

Thanks @markr77,

As per your request, I'm pleased to confirm the below:

Confirmed Appointment Date: Monday 26/11/2018

Confirmed Appointment Time: AM (Between 08:00 and 13:00)

Don't hesitate to get back in touch should you require any assistance in the meantime.

[#5]

This issue resolved itself prior to the Engineer visit. He suggested it just needed some time to settle to the higher speed.

6. Data rate:	19999 / 69951
7. Maximum data rate:	22694 / 73410
8. Noise margin:	7.0 / 3.9
9. Line attenuation:	20.6 / 17.3
10. Signal attenuation:	20.3 / 17.3

Thanks