Fibre Extra Speed
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Re: Fibre Extra Speed
14-08-2019 3:48 PM
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The link didn't work.
Re: Fibre Extra Speed
14-08-2019 3:50 PM
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Link didn't work.
It says: "Invalid Dynamic Link"
Re: Fibre Extra Speed
14-08-2019 3:51 PM
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Hi @hellitex
That's strange - it's the same link we use for raising faults on other thread sin this forums.
Can you tell me what happens when you click it? Where it is point you to?
Thanks,
MoR
Re: Fibre Extra Speed
14-08-2019 3:53 PM
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Can you try and raise a fault over at http://faults.plus.net/ (requires logging in to the member center)
Thanks,
MoR
Re: Fibre Extra Speed
14-08-2019 4:35 PM
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Filling the forms in now.
Thanks
Re: Fibre Extra Speed
14-08-2019 4:38 PM
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No worries @hellitex
Give us a yell when it's done and we will assess and escalate accordingly.
Thanks,
MoR
Re: Fibre Extra Speed
14-08-2019 4:43 PM
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All done now.
Thanks for your help.
Hope they can sort it.
Re: Fibre Extra Speed
14-08-2019 4:57 PM
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Re: Fibre Extra Speed
21-08-2019 12:13 PM
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Hi
I am now getting speeds in th low 30mbps range. I got more than this before I upgraded.
Can somebody help please.
Re: Fibre Extra Speed
21-08-2019 4:59 PM
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Hi @hellitex,
I can see that you have since managed to contact our technical department/faults team and managed to book an engineer for you.
Please let us know if the issue is rectified after the engineer's visit.
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