Fibre Extra Speed drop
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Fibre Extra Speed drop
06-12-2019 12:02 PM
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As of 5th December I noticed a drop in speed. I powered off the router & modem (as it usually fixes the issue) but I am still getting slow speeds.
The BT Speed test reports:
Download Speed (Mbps): 16.04
Upload Speed (Mbps) : 6.10
Ping Latency (ms): 23
I have also attached the results of the IP Profile which is giving me a range of 18-20Mbps. I cannot carry out a phone test as I have never owned a landline and the modem will not plug in to the master socket as its a different shape. Is there anything else I need to check? Can someone at Plusnet check from their end? Thanks.
Re: Fibre Extra Speed drop
07-12-2019 12:58 PM
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Hi @ LD19_QQ,
Thanks for getting in touch.
I appreciate your situation and understand the need to ensure your broadband speeds are at their optimal level.
I have run a diagnostic check on your line and can see that there is a possible fault on the copper part of the line.
I have raised this with our suppliers. Please can you also go through some troubleshooting and also ensure you are connected to the test socket.
I also need you to accept the engineer statement via this ticket.
Let us know once you have done this so I can get the fault progressed.
Thanks - LF
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