Fibre Extra Getting Slower
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- Re: Fibre Extra Getting Slower
Fibre Extra Getting Slower
18-11-2018 7:32 PM
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I've upgraded to fibre extra about a month ago and nearly every week the speed would drop. I had 65Mbps it then dropped to 58Mbps and now on 52Mbps. The upload speed remained at 18Mbps. I've rebooted the Plusnet Hub One a few times but made no difference.
Is this suppose to happen?
Re: Fibre Extra Getting Slower
18-11-2018 7:45 PM
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Don't reboot the Hub. DLM might have kicked in thinking you have a line problem e.g. too many errors. Left alone it might go back up. No time scale as to how soon. Report a fault if you go below your minimum speed though.
Re: Fibre Extra Getting Slower
19-11-2018 1:59 PM
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Hi @ty1
Sorry to hear this.
I've ran a GEA test on your line - here are the results;
Test OutcomePass
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed57.4 Mbps
Upstream Speed20.0 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Bridge TapNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Estimated Line Length In Metres425.0
Upstream Rate AssessmentVery Good
Downstream Rate AssessmentReasonable
Interference PatternNot Detected
Service ImpactNo Impact Observed
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
TechnologyVDSL
Profile Name0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Your Minimum Guaranteed Speed is 57Mbps - the service is currently just over this mark. Your speed may vary and there are a number of things that may affect your broadband speed such as the distance you are from the exchange, phone wiring to and in your home, how busy the Internet and our network are and if you're using multiple devices at the same time. Having said all this, it soudl not drop below this mark.
If it does sync at a lower speed, then the advice @idonno gave about rasing a fault would be correct - you can do this here. The advice about DLM is also spot on - thanks for that!
Let us know if you do raise a fault and we can pick this up.
Thanks,
MoR
Re: Fibre Extra Getting Slower
28-12-2018 3:02 AM
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My broadband speed is getting worst. It went down to 40 Mbps and in the last week or so it is at 20 Mbps. I have never seen it go up in speed only down.I am paying for the extra fibre package and I'm not getting the speed. Not happy. Any ideas? Plusnet can you please check my line again?
Re: Fibre Extra Getting Slower
28-12-2018 10:03 AM - edited 28-12-2018 10:04 AM
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Sorry to hear your speeds are poor.
We've tested your line and we can't see any cause for this as shown below
Test Outcome | Pass | |
Test Outcome Code | GTC_FTTC_SERVICE_0000 | |
Description | GEA service test completed and no fault found . | |
Main Fault Location | OK | |
Sync Status | In Sync | |
Downstream Speed | 59.9 Mbps | |
Upstream Speed | 20.0 Mbps | |
Appointment Required | N | |
Fault Target Fix Time | ||
Fault Report Advised | N | |
Estimated Line Length In Metres | 396.4 | |
Upstream Rate Assessment | Very Good | |
Downstream Rate Assessment | Reasonable | |
Interference Pattern | Not Detected | |
Service Impact | No Impact Observed | |
Home Wiring Problem | Not Detected | |
Downstream Policing Discard Rate | 0.0 | |
Customer Traffic Level | Upstream and Downstream Traffic Detected | |
Technology | VDSL | |
NTE Power Status | PowerOn | |
Voice Line Test Result | Pass | |
Bridge Tap | Not Detected | |
Radio Frequency Ingress | Not Detected | |
Repetitive Electrical Impulse Noise | Not Detected | |
Cross Talk | Not Detected | |
Profile Name | 0.128M-60M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off | |
Time Stamp | 2018-12-15T10:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 59.9 Mbps | 59.9 Mbps | 59.9 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 590.0 Sec | 900.0 Sec | 899.3 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-12-28T09:33:48Z | 2018-12-28T09:48:48Z |
Ingress Code Violation | 0 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Can you confirm if you've tested the line over a wired or wireless connection?
Re: Fibre Extra Getting Slower
28-12-2018 10:50 AM
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@MatthewWheeler the line is banded - 0.128M-60M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Re: Fibre Extra Getting Slower
28-12-2018 11:35 PM
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My speed tests were performed over a wired connection.
Re: Fibre Extra Getting Slower
28-12-2018 11:44 PM
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@Mustrum thanks for your reply.
@MatthewWheeler does Mustrum's reply mean there is something wrong with my line? I've switched over to another Hub One router and the speed is still poor.
Re: Fibre Extra Getting Slower
29-12-2018 12:08 PM
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@Mustrum Whilst there is banding in place that shouldn't affect any throughput speed only the sync speed.
@ty1 Upon further investigation I've found a incorrect setting on our side that I forgot to check yesterday. I've now corrected this and manually dropped your connection which should have resolved this. Can you retest the speed?
Re: Fibre Extra Getting Slower
30-12-2018 2:56 AM
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Thanks Matthew. I'm getting 53 Mbps now. Do you know if I'm likely to get over 60 Mbps again which I saw in the first month I've switched to fibre extra?
Re: Fibre Extra Getting Slower
30-12-2018 10:27 AM
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I think you should. After what Matt did has alleviated some of the problem we'll now send it off to get that profile banding removed to see if we can get it pushed up further for you. That's an automated process but it takes 24-48 working hours for that to complete.
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