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Fibre Extra - Can't connect 2.4ghz video doorbell

Mrpnmiller
Newbie
Posts: 3
Registered: ‎18-03-2021

Fibre Extra - Can't connect 2.4ghz video doorbell

Hi All, help needed please.
We have recently upgraded to the Fibre Extra Broadband with Plusnet.
Upon setting up the service we noticed our video doorbell stopped working - the device only works on 2.4ghz.
Checking the router settings it appears all devices are defaulting to the 5ghz option. Therefore, we wanted to seek guidance on how we can arrange for our video doorbell to be set up on 2.4ghz without impacting other devices using the 5ghz option?
4 REPLIES 4
BrightonRock
Pro
Posts: 445
Thanks: 117
Fixes: 7
Registered: ‎09-04-2016

Re: Fibre Extra - Can't connect 2.4ghz video doorbell

Welcome to the Forum @Mrpnmiller 

Which router are you using? A Plusnet Hub One with a big blue light on the front?

If it is that, as you have found out, it offers connections on 2 frequencies. By default they have the same ID and the advice is to give them different IDs, See https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...for how to do it.

I don't know whether this will solve your problem, but it is a worthwhile first step.

Mrpnmiller
Newbie
Posts: 3
Registered: ‎18-03-2021

Re: Fibre Extra - Can't connect 2.4ghz video doorbell

Thanks @BrightonRock
Thats correct we are using the Hub One router.
Is the a reason why the name change should be applied to the 5ghz network and not the 2.4ghz?
PeeGee
Pro
Posts: 1,187
Thanks: 80
Fixes: 3
Registered: ‎05-04-2009

Re: Fibre Extra - Can't connect 2.4ghz video doorbell

The requirement is to have different names - change whichever you prefer.

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Mrpnmiller
Newbie
Posts: 3
Registered: ‎18-03-2021

Re: Fibre Extra - Can't connect 2.4ghz video doorbell

Thanks @PeeGee we will give this a try.

Many thanks.