Fibre Extra - Can't connect 2.4ghz video doorbell
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Fibre Extra - Can't connect 2.4ghz video doorbell
20-03-2021 10:28 PM
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We have recently upgraded to the Fibre Extra Broadband with Plusnet.
Upon setting up the service we noticed our video doorbell stopped working - the device only works on 2.4ghz.
Checking the router settings it appears all devices are defaulting to the 5ghz option. Therefore, we wanted to seek guidance on how we can arrange for our video doorbell to be set up on 2.4ghz without impacting other devices using the 5ghz option?
Re: Fibre Extra - Can't connect 2.4ghz video doorbell
21-03-2021 7:39 AM
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Welcome to the Forum @Mrpnmiller
Which router are you using? A Plusnet Hub One with a big blue light on the front?
If it is that, as you have found out, it offers connections on 2 frequencies. By default they have the same ID and the advice is to give them different IDs, See https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...for how to do it.
I don't know whether this will solve your problem, but it is a worthwhile first step.
Re: Fibre Extra - Can't connect 2.4ghz video doorbell
21-03-2021 9:44 AM
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Thats correct we are using the Hub One router.
Is the a reason why the name change should be applied to the 5ghz network and not the 2.4ghz?
Re: Fibre Extra - Can't connect 2.4ghz video doorbell
21-03-2021 9:57 AM
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The requirement is to have different names - change whichever you prefer.
Using a TP-Link Archer VR600 modem-router.
Re: Fibre Extra - Can't connect 2.4ghz video doorbell
21-03-2021 10:37 AM
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