cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Extra 75 Mbps usually now stuck at 20 Meg.

FIXED
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Tried reseting router,  restart countless times, stuck at 20Mb according to ookla speed test. This is my desktop connected to LAN ethernet.

Chrome

IE11

firefox all the same.

BT WBPT saying 19 down  something up

Router saying 74.6 down 19 up.

Does the router need an update? I got version 4.7.5.1.83.8.237.2.2 last updated 05/08/17

 

Do PN still do tickets? or have I got to ring up?

12 REPLIES
BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Rather than ringing up, run though the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but costs you nothing, and makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action.

loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Ok done the shooter. fitted a new microfilter and the speed has dropped to 14 Mbps Crazy3

 

going back to my original XF1E

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Fix

Sorry to hear this.

It looks like your connection speeds dropped temporarily but picked up not long after.

Unfortunately your connection profile is still set low so I've updated this for you.

If you retest now you'll see a increase

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Thanks sorted, back to 72 now.

 

Cool

Plusnet Help Team
Plusnet Help Team
Posts: 313
Thanks: 124
Fixes: 26
Registered: 26-03-2018

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Hi @loony, I'm glad to hear that your speed is back to normal Smiley

 

Please don't hesitate to get back in touch if there's anything else that we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Just interested to know what caused the slow down?

 

I have seen open reach doing quite a bot of work locally.

Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 9
Registered: 18-06-2018

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Hi @loony

The connection speeds dropped temporarily. We reviewed your connection profile and could see it was lower than normal. This was amended and the speeds increased.  Unfortunately, we cannot confirm the root cause of the issue but hope it does not occur again. – Waz

If this post resolved your issue please click the 'This fixed my problem' button
 Wasim I
 Plusnet Help Team
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Ok was fine,  ookla speed has dropped to 30 meg after a router reboot. openreach spotted working on cabinet.

Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 9
Registered: 18-06-2018

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Hi @loony,

 

Thank you for bringing this matter to our attention. After conducting a test on your line I have identified a possible impairment impacting your broadband connection.

 

A fault ticket has been active on your account and I need you to confirm some information before we progress the fault further with our suppliers this can be accessed here. Please can you respond to the ticket raised and let us know when you have done so. We will then progress accordingly.

If this post resolved your issue please click the 'This fixed my problem' button
 Wasim I
 Plusnet Help Team
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

ok so fault apparently fixed but still max out at 30mb down.

 

I have had 74mb since i switched to fibre extra. nothing has changed in the house or outside.

 

hard reset router? anything else i can do my end?

 

4/28/2018 9:47 PMGMT25.1514.38101London50

4/28/2018 9:53 PMGMT35.0812.6713London50

4/28/2018 9:58 PMGMT47.8514.88120London50

########         GMT47.2817.1214London50

6/17/2018 10:23 PMGMT19.7215.3715London50

########          GMT34.0818.2410London50

7/17/2018 3:39 PMGMT12.7412.5211London50 7/17/2018 3:45 PMGMT30.7217.8512

London50 7/17/2018 3:52

                       PMGMT34.118.2811London50 

 

16:43:56, 17 Jul. ( 160.280000) PPP IPCP Send Configuration Request
16:43:56, 17 Jul. ( 160.270000) PPP IPCP Receive Configuration NAK
16:43:56, 17 Jul. ( 160.240000) PPP IPCP Send Configuration Request
16:43:55, 17 Jul. ( 158.930000) PPPoE is up -​ Down Rate=79903Kbps, Up Rate=19978Kbps; SNR Margin Down=9.4dB, Up=13.8dB
16:43:55, 17 Jul. ( 158.920000) CHAP authentication successful
16:43:55, 17 Jul. ( 158.830000) CHAP Receive Challenge
16:43:55, 17 Jul. ( 158.820000) Starting CHAP authentication with peer
16:43:55, 17 Jul. ( 158.820000) PPP LCP Receive Configuration ACK
Plusnet Help Team
Plusnet Help Team
Posts: 135
Thanks: 38
Fixes: 9
Registered: 26-03-2018

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Hi @loony,

I've taken a look into your fault today and raised a response via the open ticket on your account which can be viewed here. Please let us know once you've updated the ticket so we can continue to progress the investigation of the fault further ahead as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
loony
Grafter
Posts: 181
Thanks: 1
Registered: 24-08-2007

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

thanks