Fibre Extra 75 Mbps usually now stuck at 20 Meg.
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- Re: Fibre Extra 75 Mbps usually now stuck at 20 Me...
17-06-2018 11:51 PM - edited 18-06-2018 12:05 AM
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Tried reseting router, restart countless times, stuck at 20Mb according to ookla speed test. This is my desktop connected to LAN ethernet.
Chrome
IE11
firefox all the same.
BT WBPT saying 19 down something up
Router saying 74.6 down 19 up.
Does the router need an update? I got version 4.7.5.1.83.8.237.2.2 last updated 05/08/17
Do PN still do tickets? or have I got to ring up?
Fixed! Go to the fix.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
18-06-2018 7:52 AM
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Rather than ringing up, run though the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but costs you nothing, and makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
18-06-2018 10:29 AM
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Ok done the shooter. fitted a new microfilter and the speed has dropped to 14 Mbps
going back to my original XF1E
18-06-2018 2:26 PM
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Sorry to hear this.
It looks like your connection speeds dropped temporarily but picked up not long after.
Unfortunately your connection profile is still set low so I've updated this for you.
If you retest now you'll see a increase
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
18-06-2018 6:07 PM
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Thanks sorted, back to 72 now.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
19-06-2018 9:17 AM
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Hi @loony, I'm glad to hear that your speed is back to normal
Please don't hesitate to get back in touch if there's anything else that we can help with.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
19-06-2018 8:34 PM
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Just interested to know what caused the slow down?
I have seen open reach doing quite a bot of work locally.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
20-06-2018 9:51 AM
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Hi @loony
The connection speeds dropped temporarily. We reviewed your connection profile and could see it was lower than normal. This was amended and the speeds increased. Unfortunately, we cannot confirm the root cause of the issue but hope it does not occur again. – Waz
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
01-07-2018 12:12 PM
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Ok was fine, ookla speed has dropped to 30 meg after a router reboot. openreach spotted working on cabinet.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
02-07-2018 4:30 PM
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Hi @loony,
Thank you for bringing this matter to our attention. After conducting a test on your line I have identified a possible impairment impacting your broadband connection.
A fault ticket has been active on your account and I need you to confirm some information before we progress the fault further with our suppliers this can be accessed here. Please can you respond to the ticket raised and let us know when you have done so. We will then progress accordingly.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
17-07-2018 4:55 PM - edited 17-07-2018 4:58 PM
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ok so fault apparently fixed but still max out at 30mb down.
I have had 74mb since i switched to fibre extra. nothing has changed in the house or outside.
hard reset router? anything else i can do my end?
4/28/2018 9:47 PMGMT25.1514.38101London50
4/28/2018 9:53 PMGMT35.0812.6713London50
4/28/2018 9:58 PMGMT47.8514.88120London50
######## GMT47.2817.1214London50
6/17/2018 10:23 PMGMT19.7215.3715London50
######## GMT34.0818.2410London50
7/17/2018 3:39 PMGMT12.7412.5211London50 7/17/2018 3:45 PMGMT30.7217.8512
London50 7/17/2018 3:52
PMGMT34.118.2811London50
16:43:56, 17 Jul. | ( 160.280000) PPP IPCP Send Configuration Request |
16:43:56, 17 Jul. | ( 160.270000) PPP IPCP Receive Configuration NAK |
16:43:56, 17 Jul. | ( 160.240000) PPP IPCP Send Configuration Request |
16:43:55, 17 Jul. | ( 158.930000) PPPoE is up - Down Rate=79903Kbps, Up Rate=19978Kbps; SNR Margin Down=9.4dB, Up=13.8dB |
16:43:55, 17 Jul. | ( 158.920000) CHAP authentication successful |
16:43:55, 17 Jul. | ( 158.830000) CHAP Receive Challenge |
16:43:55, 17 Jul. | ( 158.820000) Starting CHAP authentication with peer |
16:43:55, 17 Jul. | ( 158.820000) PPP LCP Receive Configuration ACK |
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
17-07-2018 5:25 PM
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Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
17-07-2018 6:01 PM
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thanks
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
28-08-2018 8:45 PM
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well its happened again, i was getting 65+ now back to 37.
Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.
29-08-2018 9:36 AM
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Hi, I've just checked your account and ran some diagnostics but we're not seeing any changes from our point of view this time.
The best thing to do if you're still having issues is to run a test at speedtest.btwholesate.com and follow the part for "further diagnostics" when prompted. Let us know here when you've been able to do that.
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