Fibre Extra 75 Mbps usually now stuck at 20 Meg.

[#1]

Tried reseting router,  restart countless times, stuck at 20Mb according to ookla speed test. This is my desktop connected to LAN ethernet.

Chrome

IE11

firefox all the same.

BT WBPT saying 19 down  something up

Router saying 74.6 down 19 up.

Does the router need an update? I got version 4.7.5.1.83.8.237.2.2 last updated 05/08/17

Do PN still do tickets? or have I got to ring up?

[#2]

Rather than ringing up, run though the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but costs you nothing, and makes Plusnet aware of your issue, they have to look at it, and gets the issue into the queue for action.

[#3]

Ok done the shooter. fitted a new microfilter and the speed has dropped to 14 Mbps 

going back to my original XF1E

[#4 · Accepted solution]

Sorry to hear this.

It looks like your connection speeds dropped temporarily but picked up not long after.

Unfortunately your connection profile is still set low so I've updated this for you.

If you retest now you'll see a increase

[#5]

Thanks sorted, back to 72 now.

[#6]

Hi @loony, I'm glad to hear that your speed is back to normal

Please don't hesitate to get back in touch if there's anything else that we can help with.

[#7]

Just interested to know what caused the slow down?

I have seen open reach doing quite a bot of work locally.

[#8]

Hi @loony

The connection speeds dropped temporarily. We reviewed your connection profile and could see it was lower than normal. This was amended and the speeds increased.  Unfortunately, we cannot confirm the root cause of the issue but hope it does not occur again. – Waz

[#9]

Ok was fine,  ookla speed has dropped to 30 meg after a router reboot. openreach spotted working on cabinet.

[#10]

Hi @loony,

Thank you for bringing this matter to our attention. After conducting a test on your line I have identified a possible impairment impacting your broadband connection.

A fault ticket has been active on your account and I need you to confirm some information before we progress the fault further with our suppliers this can be accessed here. Please can you respond to the ticket raised and let us know when you have done so. We will then progress accordingly.

[#11]

ok so fault apparently fixed but still max out at 30mb down.

I have had 74mb since i switched to fibre extra. nothing has changed in the house or outside.

hard reset router? anything else i can do my end?

4/28/2018 9:47 PMGMT25.1514.38101London50

4/28/2018 9:53 PMGMT35.0812.6713London50

4/28/2018 9:58 PMGMT47.8514.88120London50

########         GMT47.2817.1214London50

6/17/2018 10:23 PMGMT19.7215.3715London50

########          GMT34.0818.2410London50

7/17/2018 3:39 PMGMT12.7412.5211London50 7/17/2018 3:45 PMGMT30.7217.8512

London50 7/17/2018 3:52

                       PMGMT34.118.2811London50 

16:43:56, 17 Jul.	( 160.280000) PPP IPCP Send Configuration Request
16:43:56, 17 Jul.	( 160.270000) PPP IPCP Receive Configuration NAK
16:43:56, 17 Jul.	( 160.240000) PPP IPCP Send Configuration Request
16:43:55, 17 Jul.	( 158.930000) PPPoE is up -​ Down Rate=79903Kbps, Up Rate=19978Kbps; SNR Margin Down=9.4dB, Up=13.8dB
16:43:55, 17 Jul.	( 158.920000) CHAP authentication successful
16:43:55, 17 Jul.	( 158.830000) CHAP Receive Challenge
16:43:55, 17 Jul.	( 158.820000) Starting CHAP authentication with peer
16:43:55, 17 Jul.	( 158.820000) PPP LCP Receive Configuration ACK

[#12]

Hi @loony,

I've taken a look into your fault today and raised a response via the open ticket on your account which can be viewed here. Please let us know once you've updated the ticket so we can continue to progress the investigation of the fault further ahead as soon as possible.

[#13]

thanks

[#14]

well its happened again, i was getting 65+ now back to 37.

[#15]

Hi, I've just checked your account and ran some diagnostics but we're not seeing any changes from our point of view this time. 

The best thing to do if you're still having issues is to run a test at speedtest.btwholesate.com and follow the part for "further diagnostics" when prompted. Let us know here when you've been able to do that.