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Fibre Enabled Today - Download Speed Too Low

Namaste
Newbie
Posts: 5
Registered: 22-03-2016

Fibre Enabled Today - Download Speed Too Low

My Home Hub is syncing at 78.12Mbps Down and 19.53Mbps Up.  But speedtest.net is still showing my old ADSL speeds (20Mbps down, 1Mbps up).
Do I have to wait for something on my line to sync to the new available speed or should I be seeing the max speeds right away?
Plusnet gave me 76-80Mb estimate.  I'm very close to the cabinet and exchange.
10 REPLIES
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Fibre Enabled Today - Download Speed Too Low

A member of staff will nudge your IP profile in the morning  Smiley
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Namaste
Newbie
Posts: 5
Registered: 22-03-2016

Re: Fibre Enabled Today - Download Speed Too Low

Thanks.  I thought I was probably just being impatient.
mav:quote
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: Fibre Enabled Today - Download Speed Too Low

Quote from: Namaste
I thought I was probably just being impatient.
Not really. It would be reasonable to expect PN to have everything working correctly from the moment of activation. Sadly there seems to be something wrong with their systems somewhere and a lot of people have to ask support to fix the problem.
RichardB
Pro
Posts: 387
Thanks: 120
Fixes: 4
Registered: 19-11-2008

Re: Fibre Enabled Today - Download Speed Too Low

Normally the plusnet system issue only affects download speeds.
The stated 1 mbits upload speed may indicate a different issue. I suspect that Namaste is still on ADSL.
Hopefully, one of the PN reps will take a look tomorrow.
Richard
Namaste
Newbie
Posts: 5
Registered: 22-03-2016

Re: Fibre Enabled Today - Download Speed Too Low

I'll leave these here for the morning.  Hopefully it'll be up and running soon.


Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: Fibre Enabled Today - Download Speed Too Low

Quote from: RichardB
The stated 1 mbits upload speed may indicate a different issue. I suspect that Namaste is still on ADSL.

Quote from: Namaste
My Home Hub is syncing at 78.12Mbps Down and 19.53Mbps Up

Edit: But it looks at the moment like we're both wrong as a fault has been detected. Strange kind of fault though if the modem is syncing fine  Huh
Namaste
Newbie
Posts: 5
Registered: 22-03-2016

Re: Fibre Enabled Today - Download Speed Too Low

Can any PN agent help me here?
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Fibre Enabled Today - Download Speed Too Low

Quote from: etdsaunders
A member of staff will nudge your IP profile in the morning  Smiley

This is not the case on this occasion, the profile on the account is and always has been set at 78000.
@Namaste - It looks like there may be a fault on the line and I can see you've raised this with our tech support team in the past couple of minutes for further investigation.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Namaste
Newbie
Posts: 5
Registered: 22-03-2016

Re: Fibre Enabled Today - Download Speed Too Low

I managed to fix this.  The problem was on my end.  The Killer Network Manager app was limiting my network speed to my previous ADSL speeds.  Don't know why this was having an effect because it isn't even enabled on start-up.  Disabled it properly and got my correct throughput.

I explained the problem in my fault ticket and closed it.
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Fibre Enabled Today - Download Speed Too Low

Thanks for letting us know, I'm glad to hear it's fixed Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team