Fibre Enabled Today - Download Speed Too Low
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Fibre Enabled Today - Download Speed Too Low
22-03-2016 8:50 PM
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Do I have to wait for something on my line to sync to the new available speed or should I be seeing the max speeds right away?
Plusnet gave me 76-80Mb estimate. I'm very close to the cabinet and exchange.
Re: Fibre Enabled Today - Download Speed Too Low
22-03-2016 9:22 PM
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If you Like it, give it a
Re: Fibre Enabled Today - Download Speed Too Low
22-03-2016 9:28 PM
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mav:quote
Re: Fibre Enabled Today - Download Speed Too Low
22-03-2016 10:09 PM
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Not really. It would be reasonable to expect PN to have everything working correctly from the moment of activation. Sadly there seems to be something wrong with their systems somewhere and a lot of people have to ask support to fix the problem.
Quote from: Namaste I thought I was probably just being impatient.
Re: Fibre Enabled Today - Download Speed Too Low
22-03-2016 10:24 PM
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The stated 1 mbits upload speed may indicate a different issue. I suspect that Namaste is still on ADSL.
Hopefully, one of the PN reps will take a look tomorrow.
Richard
Re: Fibre Enabled Today - Download Speed Too Low
23-03-2016 12:03 AM
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Re: Fibre Enabled Today - Download Speed Too Low
23-03-2016 10:24 AM
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Quote from: RichardB The stated 1 mbits upload speed may indicate a different issue. I suspect that Namaste is still on ADSL.
Quote from: Namaste My Home Hub is syncing at 78.12Mbps Down and 19.53Mbps Up
Edit: But it looks at the moment like we're both wrong as a fault has been detected. Strange kind of fault though if the modem is syncing fine
Re: Fibre Enabled Today - Download Speed Too Low
23-03-2016 11:48 AM
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Re: Fibre Enabled Today - Download Speed Too Low
23-03-2016 12:57 PM
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Quote from: etdsaunders A member of staff will nudge your IP profile in the morning
This is not the case on this occasion, the profile on the account is and always has been set at 78000.
@Namaste - It looks like there may be a fault on the line and I can see you've raised this with our tech support team in the past couple of minutes for further investigation.
Re: Fibre Enabled Today - Download Speed Too Low
24-03-2016 1:43 AM
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I explained the problem in my fault ticket and closed it.
Re: Fibre Enabled Today - Download Speed Too Low
24-03-2016 8:23 AM
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