I've been with Plusnet for well over a decade and switched over to fibre around 3 years ago when it first became available in my neighbourhood (I was probably one of the first in the green cabinet).
Anyhow, over the period I've had fibre, I've had constant daily disconnections.
It didn't used to bother us at the very start, but as the family have became more digitally dependent in that we stream most of the content we consume, be it Netflix, Prime Video, Xbox Live, Deezer Music, PC, tablets etc, it has become a lot more inconvenient that it ever was before.
I've had a Fritz!box 7490 since July 2015 and even had that replaced in 2017 after being told the disconnections may be due to a faulty router.
This was ill-advised as the replacement did not change anything and the disconnections continued.
I even went to the length of rewiring the entire house with CAT6 Ethernet cable to ensure there was good connections between router and the devices situated around the home.
At one point we were getting several disconnections per day, so after spending over £1000 on new routers, test equipment re-cabling and wasted digital subscriptions, I had several engineer visits who tried different things and the last engineer to visit changed a length of old 'aluminium' cable that was somewhere between the house and green cabinet which is about 300m away and this managed to reduce the disconnections to around one per day normally.
But this is still not good enough and I think the connection should be more stable than this.
Especially when it takes up to 10 minutes for the connection to re-establish.
Not good when you're in the middle of a family movie or the next installment of Narcos or some other program.
I actually overheard the last engineer talking on the phone to a broadband engineer while he was trying to work out what was wrong and he said "There's something wrong with that green cabinet because it always takes ages for lines to reconnect". It would be interesting to know if more than myself get disconnected at the same time, but I have no way of finding this out unfortunately.
Looking through my router settings, I noticed that there is something called SRA "Seamless Rate Adaptation", which is something I cannot change in the settings and digging around, it appears to be something the ISP can enable/disable.
Not sure if this applies to fibre connections though, but there must be something I can have done to make my connection more stable.
