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Fibre Down

scottca
Dabbler
Posts: 10
Registered: ‎14-09-2015

Fibre Down

Are there widespread network issues tonight? My Fibre has gone down. Tranent Areas. DSL ok (Currently Borrowing Neighbours!)
5 REPLIES
scottca
Dabbler
Posts: 10
Registered: ‎14-09-2015

Re: Fibre Down

Called Tech support - all their internal systems are down. They have no information. They don't know why they are down. They don't know if its affecting internet customers. The advice is to call back in the morning.
Shocking Customer service.  Angry
Community Veteran
Posts: 1,658
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Re: Fibre Down

Apparently their service status reports no issues apart from planned maintenance.
PN really do seem to be losing the plot recently.... They used to be reliable and good but now it seems that shoddy hardware and poor service is the norm.
scottca
Dabbler
Posts: 10
Registered: ‎14-09-2015

Re: Fibre Down

Quote from: SteveA
Apparently their service status reports no issues apart from planned maintenance.
PN really do seem to be losing the plot recently.... They used to be reliable and good but now it seems that shoddy hardware and poor service is the norm.

It pains me to say this as i was a big advocate of plusnet (I've signed up at least three other people on my recommendation) but I'm thinking of switching to Zen. Their customer service seems to be at the standard Plusnet used to be.
Its not an exchange issue as I've just been up to my Dads and his Plusnet Fibre is working fine.
scottca
Dabbler
Posts: 10
Registered: ‎14-09-2015

Re: Fibre Down

Here's my router logs if anyone from plus net is reading....The router time is wrong as I've reset it and it obviously can't reach an NTP server.
Jan  1 00:00:11 syslogd started: BusyBox v1.17.4
Jan  1 00:00:11 kernel: klogd started: BusyBox v1.17.4 (2015-02-12 21:07:09 CST)
Jan  1 00:00:11 kernel: start_kernel
Jan  1 00:00:11 kernel: Linux version 2.6.22.19 (root@asus) (gcc version 4.2.3) #1 Thu Feb 12 21:10:02 CST 2015
Jan  1 00:00:11 kernel: CPU revision is: 00019749
Jan  1 00:00:11 kernel: Found an ST compatible serial flash with 32 64KB blocks; total size 2MB
Jan  1 00:00:11 kernel: Determined physical RAM map:
Jan  1 00:00:11 kernel:  memory: 07fff000 @ 00000000 (usable)
Jan  1 00:00:11 kernel:  memory: 08000000 @ 87fff000 (usable)
Jan  1 00:00:11 kernel: Built 1 zonelists.  Total pages: 585216
Jan  1 00:00:11 kernel: Kernel command line: root=/dev/mtdblock3 console=ttyS0,115200 init=/sbin/preinit
Jan  1 00:00:11 kernel: Primary instruction cache 32kB, physically tagged, 4-way, linesize 32 bytes.
Jan  1 00:00:11 kernel: Primary data cache 32kB, 4-way, linesize 32 bytes.
Jan  1 00:00:11 kernel: PID hash table entries: 2048 (order: 11, 8192 bytes)
Jan  1 00:00:11 kernel: CPU: BCM5300 rev 1 pkg 0 at 600 MHz
Jan  1 00:00:11 kernel: Using 300.000 MHz high precision timer.
Jan  1 00:00:11 syslog: module ledtrig-usbdev not found in modules.dep
Jan  1 00:00:11 syslog: module leds-usb not found in modules.dep
Jan  1 00:00:11 kernel: Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)
Jan  1 00:00:11 kernel: Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)
Jan  1 00:00:11 kernel: Mount-cache hash table entries: 512
Jan  1 00:00:11 kernel: PCI: Initializing host
Jan  1 00:00:11 kernel: PCI: Reset RC
Jan  1 00:00:11 kernel: PCI: Initializing host
Jan  1 00:00:11 kernel: PCI: Reset RC
Jan  1 00:00:11 kernel: PCI: Fixing up bus 0
Jan  1 00:00:11 kernel: PCI/PCIe coreunit 0 is set to bus 1.
Jan  1 00:00:11 kernel: PCI: Fixing up bridge
Jan  1 00:00:11 kernel: PCI: Fixing up bridge
Jan  1 00:00:11 kernel: PCI: Enabling device 0000:01:00.1 (0004 -> 0006)
Jan  1 00:00:11 kernel: PCI: Fixing up bus 1
Jan  1 00:00:11 kernel: PCI/PCIe coreunit 1 is set to bus 2.
Jan  1 00:00:11 kernel: PCI: Fixing up bridge
Jan  1 00:00:11 kernel: PCI: Fixing up bridge
Jan  1 00:00:12 kernel: PCI: Enabling device 0000:02:00.1 (0004 -> 0006)
Jan  1 00:00:12 kernel: PCI: Fixing up bus 2
Jan  1 00:00:12 kernel: IP route cache hash table entries: 4096 (order: 2, 16384 bytes)
Jan  1 00:00:12 kernel: TCP established hash table entries: 16384 (order: 5, 131072 bytes)
Jan  1 00:00:12 kernel: TCP bind hash table entries: 16384 (order: 4, 65536 bytes)
Jan  1 00:00:12 kernel: highmem bounce pool size: 64 pages
Jan  1 00:00:12 kernel: pflash: found no supported devices
Jan  1 00:00:12 kernel: Boot partition size = 262144(0x40000)
Jan  1 00:00:12 kernel: Creating 2 MTD partitions on "sflash":
Jan  1 00:00:12 kernel: 0x00000000-0x00040000 : "pmon"
Jan  1 00:00:12 kernel: 0x001f0000-0x00200000 : "nvram"
Jan  1 00:00:12 kernel: Found a Zentel NAND flash with 2048B pages or 128KB blocks; total size 128MB
Jan  1 00:00:12 kernel: lookup_nflash_rootfs_offset: offset = 0x0
Jan  1 00:00:12 kernel: nflash: squash filesystem with lzma found at block 9
Jan  1 00:00:12 kernel: Creating 4 MTD partitions on "nflash":
Jan  1 00:00:12 kernel: 0x00000000-0x02000000 : "linux"
Jan  1 00:00:12 kernel: 0x00134ec0-0x02000000 : "rootfs"
Jan  1 00:00:12 kernel: 0x04000000-0x06000000 : "linux2"
Jan  1 00:00:12 kernel: 0x04134ec0-0x06000000 : "rootfs2"
Jan  1 00:00:12 kernel: Creating 3 MTD partitions on "brcmnand":
Jan  1 00:00:12 kernel: 0x00000000-0x02000000 : "trx"
Jan  1 00:00:12 kernel: 0x04000000-0x06000000 : "asustrx2"
Jan  1 00:00:12 kernel: 0x06000000-0x07f00000 : "brcmnand"
Jan  1 00:00:12 kernel: dev_nvram_init: _nvram_init
Jan  1 00:00:12 kernel: u32 classifier
Jan  1 00:00:12 kernel:    OLD policer on
Jan  1 00:00:12 kernel: Netfilter messages via NETLINK v0.30.
Jan  1 00:00:12 kernel: nf_conntrack version 0.5.0 (2048 buckets, 16384 max)
Jan  1 00:00:12 kernel: ipt_time loading
Jan  1 00:00:12 kernel: ip_tables: (C) 2000-2006 Netfilter Core Team
Jan  1 00:00:12 kernel: net/ipv4/netfilter/tomato_ct.c [Feb 12 2015 21:09:26]
Jan  1 00:00:12 kernel: ip6_tables: (C) 2000-2006 Netfilter Core Team
Jan  1 00:00:12 kernel: VFS: Mounted root (squashfs filesystem) readonly.
Jan  1 00:00:12 kernel: Warning: unable to open an initial console.
Jan  1 00:00:12 kernel: Failed to execute /sbin/preinit.  Attempting defaults...
Jan  1 00:00:12 kernel: Algorithmics/MIPS FPU Emulator v1.5
Jan  1 00:00:12 kernel: ctf: module license 'Proprietary' taints kernel.
Jan  1 00:00:12 kernel: et_module_init: passivemode set to 0x0
Jan  1 00:00:12 kernel: et_module_init: et_txq_thresh set to 0x400
Jan  1 00:00:12 kernel: bcm_robo_enable_switch: EEE is disabled
Jan  1 00:00:12 kernel: eth0: Broadcom BCM47XX 10/100/1000 Mbps Ethernet Controller 6.30.163.2002 (r38220Cool
Jan  1 00:00:12 kernel: wl_module_init: passivemode set to 0x0
Jan  1 00:00:12 kernel: PCI: Enabling device 0000:01:01.0 (0000 -> 0002)
Jan  1 00:00:12 kernel: eth1: Broadcom BCM4331 802.11 Wireless Controller 6.30.163.2002 (r38220Cool
Jan  1 00:00:12 kernel: PCI: Enabling device 0000:02:01.0 (0000 -> 0002)
Jan  1 00:00:12 kernel: eth2: Broadcom BCM4360 802.11 Wireless Controller 6.30.163.2002 (r38220Cool
Jan  1 00:00:12 kernel: SCSI subsystem initialized
Jan  1 00:00:12 kernel: ufsd: driver (8.6 U86_r187446_b122, LBD=ON, acl, ioctl, rwm, ws, sd) loaded at c020a000
Jan  1 00:00:12 kernel: NTFS (with native replay) support included
Jan  1 00:00:12 kernel: optimized: speed
Jan  1 00:00:12 kernel: Build_for__asus_n66u_2011-10-27_U86_r187446_b122
Jan  1 00:00:15 kernel: wlc_phy_cal_init_acphy: NOT Implemented
Jan  1 00:00:15 stop_nat_rules: apply the redirect_rules!
Jan  1 00:00:15 WAN Connection: Fail to connect with some issues.
Jan  1 00:00:21 dnsmasq[356]: warning: interface ppp1* does not currently exist
Jan  1 00:00:21 RT-AC66U: start httpd
Jan  1 00:00:21 syslog: Generating SSL certificate...
Jan  1 00:00:22 disk monitor: be idle
Jan  1 00:00:23 miniupnpd[384]: HTTP listening on port 57476
Jan  1 00:00:23 miniupnpd[384]: Listening for NAT-PMP traffic on port 5351
Jan  1 00:00:33 pppd[399]: pppd 2.4.7 started by admin, uid 0
Jan  1 00:01:08 pppd[399]: Timeout waiting for PADO packets
Jan  1 00:02:23 pppd[399]: Timeout waiting for PADO packets
Jan  1 00:03:38 pppd[399]: Timeout waiting for PADO packets
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre Down

The website being off last night would have had no impact on connections at all, sorry that you weren't told this clearly last night. I can see that you spoke to us this morning and you're now back online.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff