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Fibre Connection Upgrade

FIXED
Johnwnormington
Newbie
Posts: 3
Thanks: 1
Registered: ‎11-05-2019

Fibre Connection Upgrade

Hi, I order a fibre upgrade on the 2nd May 2019. I was told it would be about a week to connection. Although the router arrived promptly, not heard anything about when the new fibre line will be connected. Any help appreciated. Thanks.

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: Fibre Connection Upgrade

Hello @Johnwnormington,

Thank you for getting in touch.

After checking the order, I can confirm that it is expected to complete on 14/05/2019 anytime up to midnight. As you have received the router, feel free to install it because it will work on both ADSL & fibre.

 

Thanks again.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Johnwnormington
Newbie
Posts: 3
Thanks: 1
Registered: ‎11-05-2019

Re: Fibre Connection Upgrade

Many thanks Jubby, you are brilliant. Will my bill be adjusted to the new tariff and the overpayment refunded? Thank you. John

Plusnet Help Team
Plusnet Help Team
Posts: 503
Thanks: 100
Fixes: 30
Registered: ‎24-04-2017

Re: Fibre Connection Upgrade

Fix

Hi @Johnwnormington, I can confirm that on your next invoice you should see a pro-rata adjustment if the service is going live mid month due to your last invoice having the months ahead charges on there. By all means if there's any issues with your next invoice when it generates please do let us know and we'll happily look into it for you.

 Ben Devine
 Plusnet Help Team
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Johnwnormington
Newbie
Posts: 3
Thanks: 1
Registered: ‎11-05-2019

Re: Fibre Connection Upgrade

Many thanks Ben.