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Fibre Broadband

Hooked
Posts: 7
Registered: ‎14-10-2019

Fibre Broadband

My broadband has been extremely slow recently, can someone help out

  FAQ

 

 

 



1. Downstream Test: -provides background information.

  Download Speed   6.15 Mbps     0 Mbps 14.73 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 6.15 Mbps
 For your connection, the acceptable range of speedsis 10.31 Mbps-14.73 Mbps .
 Additional Information:
 IP Profile for your line is - 14.73 Mbps

2. Upstream Test: -provides background information.

  Upload Speed   0.63 Mbps     0 Mbps 10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.63Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 844
Thanks: 147
Fixes: 42
Registered: ‎24-04-2017

Re: Fibre Broadband

Hi @callinghall73ey, I'm sorry to hear you're having speed issues as of recent. I can see when testing your speeds they look to have certainly dropped recently and seeing you've had a line fault recently I'd imagine due to that. Today we are seeing 15.2Mbps download getting to the router however so I'd recommend re-testing your side to see if they've improved.
Let us know how they're looking today.

 Ben Devine
 Plusnet Help Team
Hooked
Posts: 7
Registered: ‎14-10-2019

Re: Fibre Broadband

Hello

Just ran again and got the results below it is more but I am sitting right beside my router

 

FAQ

Results Image not loaded

 

 


1. Downstream Test: -provides background information.

  Download Speed
  11.36 Mbps
   
0 Mbps 14.73 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 11.36 Mbps
 For your connection, the acceptable range of speedsis 10.31 Mbps-14.73 Mbps .
 Additional Information:
 IP Profile for your line is - 14.73 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  0.79 Mbps
   
0 Mbps 10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.79Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results

Hooked
Posts: 7
Registered: ‎14-10-2019

Re: Fibre Broadband

just ran again from a different part of the house and only  as below, definitely not right

 

Broadband Speed Test Result

 
 

 
Download Speed (Mbps): 7.01

Upload Speed (Mbps) : 0.79

Ping Latency (ms): 31
Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: Fibre Broadband

Hi @callinghall73ey,

 

I'm sorry to hear that you're still experiencing problems. I've tested your line but the test hasn't picked up any faults from here and indicates that it's currently syncing at 15.2mbps, which is within the line's estimates of 11.7 - 20mbps.

 

So that we can determine the best next steps for you, please can you confirm whether this issue is solely affecting wireless connections or if wired connections are affected too?

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 15.2 Mbps
Upstream Speed 0.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Detected
Estimated Line Length In Metres 1747.9
Upstream Rate Assessment Good
Downstream Rate Assessment Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
DP Type External
Profile Name 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-10-03T11:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 9.2 Mbps 17.9 Mbps 14.2 Mbps
Up Stream Line Rate 0.5 Mbps 0.5 Mbps 0.5 Mbps
Up Time 0.0 Sec 900.0 Sec 876.6 Sec
Retrains 0.0 6.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-10-16T10:47:55.953+01:00 2019-10-16T11:02:55.953+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Hooked
Posts: 7
Registered: ‎14-10-2019

Re: Fibre Broadband

Hello
Only wireless connections, it’s not been great since I upgraded to fibre and the new router
Plusnet Help Team
Plusnet Help Team
Posts: 17,985
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: Fibre Broadband

Thanks for getting back to us @callinghall73ey 

Ideally we'd need to narrow down where the issue may lie by asking you to try a wired connection, do you have a laptop or computer or do you just use mobile devices such as phones and tablets?

If you don't or you've tried that and your speeds are OK that way, I'd recommend trying the steps in the post Here and also in the blog post Here to try to improve the wireless signal. 

If your speeds are still slow on a wired connection, is your router connected into the master telephone socket? If you're unsure what it looks like, this post should help. 

Finally if your speeds are slow on a wired connection and you're in the master socket I'd recommend raising a fault to us at http://faults.plus.net so we can arrange a broadband engineer to visit and investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team