Fibre Broadband
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- Re: Fibre Broadband
Fibre Broadband
14-10-2019 6:27 PM
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My broadband has been extremely slow recently, can someone help out
FAQ
1. Downstream Test: -provides background information.
Download Speed 6.15 Mbps 0 Mbps 14.73 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.15 Mbps
For your connection, the acceptable range of speedsis 10.31 Mbps-14.73 Mbps .
Additional Information:
IP Profile for your line is - 14.73 Mbps
2. Upstream Test: -provides background information.
Upload Speed 0.63 Mbps 0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.63Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Re: Fibre Broadband
15-10-2019 12:43 PM
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Hi @callinghall73ey, I'm sorry to hear you're having speed issues as of recent. I can see when testing your speeds they look to have certainly dropped recently and seeing you've had a line fault recently I'd imagine due to that. Today we are seeing 15.2Mbps download getting to the router however so I'd recommend re-testing your side to see if they've improved.
Let us know how they're looking today.
Re: Fibre Broadband
15-10-2019 5:10 PM
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Hello
Just ran again and got the results below it is more but I am sitting right beside my router
Re: Fibre Broadband
15-10-2019 5:21 PM
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just ran again from a different part of the house and only as below, definitely not right
Upload Speed (Mbps) : 0.79
Ping Latency (ms): 31
Re: Fibre Broadband
16-10-2019 11:09 AM - edited 16-10-2019 11:10 AM
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Hi @callinghall73ey,
I'm sorry to hear that you're still experiencing problems. I've tested your line but the test hasn't picked up any faults from here and indicates that it's currently syncing at 15.2mbps, which is within the line's estimates of 11.7 - 20mbps.
So that we can determine the best next steps for you, please can you confirm whether this issue is solely affecting wireless connections or if wired connections are affected too?
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 15.2 Mbps | ||||
Upstream Speed | 0.5 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 1747.9 | ||||
Upstream Rate Assessment | Good | ||||
Downstream Rate Assessment | Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
DP Type | External | ||||
Profile Name | 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-10-03T11:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 9.2 Mbps | 17.9 Mbps | 14.2 Mbps |
Up Stream Line Rate | 0.5 Mbps | 0.5 Mbps | 0.5 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 876.6 Sec |
Retrains | 0.0 | 6.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-10-16T10:47:55.953+01:00 | 2019-10-16T11:02:55.953+01:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: Fibre Broadband
16-10-2019 2:19 PM
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Only wireless connections, it’s not been great since I upgraded to fibre and the new router
Re: Fibre Broadband
16-10-2019 8:59 PM
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Thanks for getting back to us @callinghall73ey
Ideally we'd need to narrow down where the issue may lie by asking you to try a wired connection, do you have a laptop or computer or do you just use mobile devices such as phones and tablets?
If you don't or you've tried that and your speeds are OK that way, I'd recommend trying the steps in the post Here and also in the blog post Here to try to improve the wireless signal.
If your speeds are still slow on a wired connection, is your router connected into the master telephone socket? If you're unsure what it looks like, this post should help.
Finally if your speeds are slow on a wired connection and you're in the master socket I'd recommend raising a fault to us at http://faults.plus.net so we can arrange a broadband engineer to visit and investigate further.
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