Fibre Broadband speeds still low even after line fault cleared?
Good question, I think it's the 22/11 @ 5:37 but I can't be sure, so I've included a copy of the Ookla test results:
The speeds on the 21st are the last ones before the engineer visit. All readings on the 22nd are after the engineer visit and include: normal setup; HubOne plugged into test socket; after re-powering of HubOne etc. As you will see, no matter what the setup, the results are the same.
Thanks for getting back to us @ChrisGn
We've retested your line and we can't see any cause for this still.
Can you run the BT Speedtester service at http://speedtest.btwholesale.com
After the initial result click Further Diagnostics and then type in your phone number and click run diagnostic test.
This will run a test and send the results to the server for investigation
As it happens I had to power down the HubOne this afternoon for a few hours due to some work I was doing. On power up I checked the Hub One DSL Line Status: Downstream 48.99 Mbps, Upstream 9.995 Mbps.
I checked speeds using Ookla: Download 45.73 Mbps Upload 9.36 Mbps.
I also did a BT Wholesale test, this was at 17:48, just prior to your request.
Powering down the Hub One for a few hours hasn't really changed the Download Max achievable speed, but has increased the actual download speed by a few Mbps!
Thanks for getting back to us @ChrisGn
I'm glad to hear that you've seen an increase.
I'd recommend monitoring the connection and letting us know how you get on