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Fibre Broadband speed has dropped big time?

Zeito
Newbie
Posts: 4
Registered: 02-08-2016

Fibre Broadband speed has dropped big time?

Hi Folks,

 

I've noticed that my Fibre Broadband speed seems to have dropped by a considerable margin, even though (to my knowledge) nothing has changed on my account etc. Plusnet reports that 73-80mb should be available in my area going by postcode + phone number

I've been looking in the stats page on my Draytek 2850n VDSL router after noticied slower speeds and my Data Rate has fallen to 57mb. Where's the other 20 megs gone, I'm nearly losing a whole other fiber connection there!

Any one got ideas? Is there any reason the upstream stops at 20, rather than the 25 it can supposedly attain?

Below is the VDSL Status table from the 2850n

 

VDSL
Link Status Showtime
Firmware Version 1414c3
Basic Status Upstream Downstream Unit
VDSL Profile 17a
Actual Data Rate 19998 58508 Kb/s
SNR 157 61 0.1dB
Advance Status Upstream Downstream Unit
Actual delay 0 8 ms
Actual INP 0 30 0.1 symbols
Actual INP 0 30 0.1 symbols
15M CV 1 0 counter
1Day CV 1442 0 counter
15M FEC 1 0 counter
1Day FEC 43873 28 counter
Total FEC 43873 28 counter
Previous Data Rate 0 0 Kbps
Attainable Rate 25719 58508 Kbps
Electrical Length 89 89 0.1 dB
SNR Margin 154 154 (US0,--) 0.1 dB
SNR Margin 155 61 (US1,DS1) 0.1 dB
SNR Margin 158 62 (US2,DS2) 0.1 dB
SNR Margin N/A 61 (US3,DS3) 0.1 dB
SNR Margin N/A N/A (US4,DS4) 0.1 dB
15M Elapsed time 46 46 secs
15M FECS 1 0 counter
15M ES 1 0 counter
15M SES 0 0 counter
15M LOSS 0 0 counter
15M UAS 0 0 counter
1Day Elapsed time 2746 2746 secs
1Day FECS 7546 1 counter
1Day ES 1143 0 counter
1Day SES 0 0 counter
1Day LOSS 0 0 counter
1Day UAS 13150 33 counter
Total FECS 7546 1 counter
Total ES 1143 0 counter
Total SES 0 0 counter
Total LOSS 0 0 counter
Total UAS 13150 33 counter

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Fibre Broadband speed has dropped big time?

Our tests aren't showing any obvious cause for this.

I'd recommend raising a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Zeito
Newbie
Posts: 4
Registered: 02-08-2016

Re: Fibre Broadband speed has dropped big time?

I was just trying to get a WBC speedtest run from the BT site, it says it cant run one against my phone number?

I'll go through the faults page now, but it definitely feels like something isnt right here.

 

edit: Apparently my conenction is on a different phone number to what I think my home phone number is, how can i find out my phone number (supplied by PN) as i dont actually own a landline phone.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Fibre Broadband speed has dropped big time?

You can check your number here https://www.plus.net/plustalk/index.php?page=choose_account

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Zeito
Newbie
Posts: 4
Registered: 02-08-2016

Re: Fibre Broadband speed has dropped big time?

ok got the number, however since i don't have a phone i cant answer the 'Is the dial tone clear' question on the fault checker.