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Fibre Broadband speed and static IP

Newbie
Posts: 2
Registered: ‎22-02-2019

Fibre Broadband speed and static IP

Hi I have the fibre unlimited extra, but my line speed is also low.

 

I raised a ticket after paying the extra for a static IP and apparently this has been done, but I keep getting a new IP each time and then portal shows a dynamic IP.

 

Not too happy as a new customer. 

4 REPLIES 4
Seasoned Hero
Posts: 5,768
Thanks: 2,549
Fixes: 169
Registered: ‎30-06-2016

Re: Fibre Broadband speed and static IP

Welcome to the forum. 

When you say that you keep getting a dynamic IP address does this mean that you are resetting your router? If not then do so as you need to drop the connection and reconnect to pick up the static address.

What speed should you be getting? Put your phone number in here to check https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker. What are you getting if you take the front off your BT master socket, you may need to remove two screws, and plug your filter into the test socket, which you will find inside the box? Do a speed test with no extension cables, just an Ethernet cable between your router and a computer. 

Let us know how you get on.

Newbie
Posts: 2
Registered: ‎22-02-2019

Re: Fibre Broadband speed and static IP

I am getting around 33 mbps. 

 

I have reset my router, and the IP address keeps changing and it is also still showing as dynamic in plusnet web portal.

I am changing my router to a netgear nighthawk r7000 flashed with DD-WRT over the weekend....That should not make a difference should it ?

 

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Downstream Line Rate(Mbps)

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WBC FTTC Availability Date

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Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 53.8 35 12.3 7.6 32.4 Available -- --  
VDSL Range B (Impacted) 51.8 32.2 12.1 7 25.6 Available -- --
Seasoned Hero
Posts: 5,768
Thanks: 2,549
Fixes: 169
Registered: ‎30-06-2016

Re: Fibre Broadband speed and static IP

Your speed is obviously right at the bottom of the range. However if you are repeatedly switching off to try to change your IP address then this could be the cause of a speed drop. The fibre cabinet DLM system might be interpreting this as a line problem and is reducing your speed to try to compensate.

You should wait for Plusnet to comment on whether your IP address has been transferred to the static service and check if the line has been banded. In the meantime, apart from changing your router if you must, leave it connected for a week or so to see if it recovers.

Your best speed is so close to 40Mbps maximum, I would question whether you will gain anything from paying for the extra option.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Fibre Broadband speed and static IP

Hi @hothotsun, thanks for your post.

 

On testing your line, I'm not detecting an active connection at all, let alone a slow one!

 

Can you confirm what you're seeing your end this afternoon?