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Fibre Broadband only had connection with you for 3 weeks and connection keeps cutting out HELP HELP

chrispeach1
Grafter
Posts: 45
Registered: ‎19-04-2016

Re: Fibre Broadband only had connection with you for 3 weeks and connection keeps cutting out HELP H

I am still suffering from awful internet connection which was reported to you on Tuesday. To have terrible internet over the holidays really isn't acceptable. I have waited in until 2pm today for your engineer who never showed up. What on earth is going on? I have spoken to both sets of neighbours who are with Sky and BT and have lived here for over 5 years and haven't had any problems. Can you please refund me for the past 2 months and cancel the contract as I just cannot be bothered with you any more.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Fibre Broadband only had connection with you for 3 weeks and connection keeps cutting out HELP H

have you raised a fault as requested

chrispeach1
Grafter
Posts: 45
Registered: ‎19-04-2016

Re: Fibre Broadband only had connection with you for 3 weeks and connection keeps cutting out HELP H

I have done absolutely everything requested of me. I waited in until 2pm for an engineer who never showed up. No one from plus net has even telephoned me to explain I had to message via Facebook. Shocking service