Fibre Broadband offline
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Fibre Broadband offline
12-04-2018 9:41 AM
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My fibre broadband has dropped offline and now won't come back online since around 9:30 last night. I've tried multiple reboots of the router. The WiFi is working. Just no internet connection.
Is there something wrong with the plusnet end? It's extremely frustrating as we use the internet for everything and I've only recently moved to plusnet from a service which rarely dropped.
Any help appreciated,
Thanks
Steve
Re: Fibre Broadband offline
12-04-2018 9:43 AM
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Is your phone line working?
Re: Fibre Broadband offline
12-04-2018 9:49 AM
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I'll test it this evening when I get in.
I was hoping something may be obvious on the account or an issue in our area.
Re: Fibre Broadband offline
12-04-2018 10:50 AM
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Hi Steve.
Sorry to hear you're experiencing connection problems.
From what I can see, your router is trying to connect to the internet using the wrong password.
When you're home can you do a factory reset by pushing a paperclip into the reset hole at the back for 20 seconds? This should enable the router to automatically reconnect.
If you still can't connect, I'd recommend trying the below steps:
1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'
Hope this helps.
Re: Fibre Broadband offline
12-04-2018 11:13 AM
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Seems odd that the router has lost the password configuration. It was working last night and just dropped off. Hopefully it won't be a regular occurrence.
Thanks,
Steve
Re: Fibre Broadband offline
12-04-2018 11:20 AM - edited 12-04-2018 11:21 AM
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Have you changed the password to the Member Centre recently?
Re: Fibre Broadband offline
12-04-2018 12:37 PM
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Re: Fibre Broadband offline
14-04-2018 12:40 PM
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Anyways I have a different issue today. The connection seems to be dropping very frequently today. It's not usable. I start doing something and it goes off.
Issues in my area?
Cheers
Steve
Re: Fibre Broadband offline
16-04-2018 10:21 AM
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Re: Fibre Broadband offline
16-04-2018 7:27 PM
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Re: Fibre Broadband offline
16-04-2018 7:47 PM
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Re: Fibre Broadband offline
18-04-2018 1:57 PM
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Have you been provided with any updates?
Thanks,
Steve
Re: Fibre Broadband offline
18-04-2018 2:02 PM
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Hi Steve.
Yeah it looks like an engineer went out yesterday and sent the fault report back to us advising the problem was resolved.
I've sent the fault back to our suppliers but our tests aren't finding the cause of the issues now so it's likely we'll need to arrange an engineer visit. Can you try the steps here first to rule out any internal wiring issues?
Re: Fibre Broadband offline
24-04-2018 9:00 AM
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Unfortunately I've not had a chance to go through the steps yet. Hopefully I can carry them out today.
Thanks
Steve
Re: Fibre Broadband offline
25-04-2018 2:44 PM
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